Experience — Kania Citra Agustiara

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Experiences

•Manage & monitor area AVA & productivity of SGS
•Lead & responsible to manage 15 SGS productivity, knowledge & compliance
•Responsible for area quality outlet & customer
•Daily monitoring on supervised SGS activation/productivity
•Comply with operational standard procedures
•Report all daily monitoring productivity

•Orienting new employee
•Monitors unemployment claims by reviewing documentation
•Maintains human resources record by recording new hire, transfers, terminations, etc
•Send out offer letters and contract (branch office) for employee

•Resolve customer complaint ( face to face )
•Suggest information about products and service
•Selecting & explain the best solution to solve the problem
•Input data customer in system
•Receive payments by cash, credit card, or debet
•Issue receipt, refund, credits, or change due to customer