Kania Citra Agustiara
My curriculum Vitae
31 years old
Cikarang (17530) Indonesia
Unemployed
Open to opportunities
I'm a good attitude person, kind, communicative, diligent, tolerant, target oriented, I'm Discipline, honest, and be responsible
Smartfren Gadget Leader
PT. Smartfren Telcom Tbk
December 2015
to October 2017
- •Manage & monitor area AVA & productivity of SGS
- •Lead & responsible to manage 15 SGS productivity, knowledge & compliance
- •Responsible for area quality outlet & customer
- •Daily monitoring on supervised SGS activation/productivity
- •Comply with operational standard procedures
- •Report all daily monitoring productivity
Assistance/Admin Legal (HRD Division)
PT. Wellcomm Ritelindo Pratama
November 2014
to November 2015
- •Orienting new employee
- •Monitors unemployment claims by reviewing documentation
- •Maintains human resources record by recording new hire, transfers, terminations, etc
- •Send out offer letters and contract (branch office) for employee
Customer Service Specialist
PT.GSI ( Samsung Service Centre)
August 2013
to November 2014
- •Resolve customer complaint ( face to face )
- •Suggest information about products and service
- •Selecting & explain the best solution to solve the problem
- •Input data customer in system
- •Receive payments by cash, credit card, or debet
- •Issue receipt, refund, credits, or change due to customer
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Microsoft Office
Advanced
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Computer Literate
Advanced
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Social Media Literate
Good
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Internet Literate
Advanced
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Sales Management
Good
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Communication
Advanced
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Negotiation
Good
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Sales Management
Good
