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Kenza Benjelloun

Kenza Benjelloun

Project Assistant - Global Sales

30 years old
Driving License
PARIS (75016) France
Intern Open to opportunities
Contact me
Motivated young person and, holder of a Professional Bachelor Degree in Tourism Management and currently in my second year of Master degree in Digital Marketing and CRM at ESCG In Paris, in a permanent research to enrich my professional experience, to develop solid competences and to acquire a practical and theoretical experiment functions inherent in the field of the Marketing & Communication.
Resume created on DoYouBuzz
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Experiences
  • Train sales relay
  • Organise Webinar, webex and presentations
  • Improve and answer issues about salesforce
  • Define projects communication plan and training plan
  • Create reports on Salesforce and analyse them
  • Create Surveys, visual conceptions and supports of communication
  • Writing contracts and rate fact sheets distance
  • Organizing events for current and potential customers
  • Managing RFPs on MarRFP (Marriott Software)
  • Participation in shop calls/blitz
  • Reports and Analysis extraction from Hoteligence and Opéra
  • Preparation of Flyers and Newsletters
  • Organise photo shoots for Hilton's opening (quantities, selling point that must be captured ...)
  • Maintain and develop relationships with existing customers via telephone calls and emails
  • Manage campaigns on social media
  • List,quantify and prepare the mandatory collaterals for the Hilton opening.
  • Prepare the cooperation agreement for 2016-2017, for both travel agencies and corporates
  • Establish a monthly production statistics report for corporates and Travel agencies ( Room nights, revenue .. )
  • Call prospective customers
  • Influence customers to have an appointment with an inssurance advisor by following a prepared sales talk to give service information and price
  • Complet orders by recording names, addresses, and appointment timing
  • Prepare expected arrival list for front office use
  • Register guests and assign rooms
  • Coordinat room status updates with the housekeeping department
  • Process guest check-outs
  • Calculate and distribute wages and salaries
  • Help preparing regular reports and summaries of accounting activities
  • Receive market list from the Executive Chef on a daily basis and arranges for delivery of those items daily
  • Prepare, input, and control invoices
  • Encashment accounting
  • Supply operations oversight
  • Register guests, assign rooms and file room keys
  • Know the location and types of available rooms as well as the activities and services of the property
  • Coordinat room status updates with the housekeeping department
  • Process guest check-outs
  • Greet guests, present them with the menu, inform them about the special items for the day and menu changes if any
  • Take food and beverage orders from the guest on Micros system
  • Obtaining revenues, issuing receipts, accepting payments, returning the change
  • Coordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction
  • Prepare letters of confirmation
  • Process reservations by mail, telephone, fax or central reservation systems
  • Process reservations from the sales office, other hotel departments, and travel agents
  • Creat and maintain reservation records by date of arrival and alphabetical listing
  • Process cancellations and modifications and promptly relay this information to the front desk
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Resume created on DoYouBuzz