Comprehensive experience leading large-scale information technology projects within some of the world’s leading technology firms, completing all projects on time, in budget, meeting corporate objectives. Advanced from technician to leadership role, because of natural ability to find practical solutions, by using leading-edge technology to automate a wide variety of business needs within an enterprise. Successful in streamlining operational efficiency, recognizing areas for improvement, implementing necessary changes to impact productivity and profitability. Articulate communicator and team leader, with track record for coaching and mentoring all associates in achieving their fullest potential in all project endeavors, and in recognizing their own contributions.
Service Delivery Manager
Real Foundations
January 2018
to November 2018
- Account management of a major client provisioning $1.3M of services per year
- Developed technology roadmap with budgetary support for capabilities planned for deployment
- Negotiated licensing renewals with major software vendors including Microsoft (Office 365), ServiceNow and Cisco
- Developed relationships with stakeholders of 4 business lines to understand their business needs
- Translated business needs into technology services
- Facilitated the process to get Real Foundations Microsoft Partner status
- Worked with Desktop and Infrastructure teams to develop new capabilities in both Microsoft Azure and the Office 365 ecosystem
- Project managed the migration of Skype for Business on-premise to Skype for Business Online for 400 users in a Teams-centric environment
- Managed the transition of complex work streams from the US business lines over to the Indian service center
- Developed Service Delivery Contracts associated with managed services we delivered
- Managed the deployment of telephony and conference room systems to 30 locations globally
