Comprehensive experience leading large-scale information technology projects within some of the world’s leading technology firms, completing all projects on time, in budget, meeting corporate objectives. Advanced from technician to leadership role, because of natural ability to find practical solutions, by using leading-edge technology to automate a wide variety of business needs within an enterprise. Successful in streamlining operational efficiency, recognizing areas for improvement, implementing necessary changes to impact productivity and profitability. Articulate communicator and team leader, with track record for coaching and mentoring all associates in achieving their fullest potential in all project endeavors, and in recognizing their own contributions.
Services Program Manager
Microsoft
December 2011
to November 2017
- Developed and managed Microsoft Education Services Webcast Program, generating $1.7M in annual revenue.
- Grew the Webcast business 200% in FY13 and 85% in H1 FY14
- Managed the Educational Workshop Program in 4 South Central States, generating $3M in revenue.
- Combined book of business of $4.4M in revenue.
- Facilitated content development and on-boarding from inception to completion.
- Planned, scheduled and orchestrated both workshops and webcasts as educational events of Microsoft.
- Identified demand, collected requirements and secured resources for onsite educational events as well as webcast deliveries.
- Facilitated focus groups in order to identify content are in demand.
- Coordinated instructors and developed schedule.
- Implemented change control on changes to the schedule as well as process improvements.
- Expanded the Webcast Program to leverage Instructors from multiple organizations within Microsoft.
- Developed training material for new Webcast instructors and documented Lesson Learned.
- Developed a Marketing Plan for Webcasts in order to expand the reach of our deliveries.
- Re-engineered the process and developed a new work stream to offload part of the webcast and remote workshop process to vendors
- Managed vendor staff of 13 for labor approvals and onboarding while driving efficiency both in the process and of the vendor performance.
- Moved workshops to the cloud and built a $30M a year remote workshop business.
