Comprehensive experience leading large-scale information technology projects within some of the world’s leading technology firms, completing all projects on time, in budget, meeting corporate objectives. Advanced from technician to leadership role, because of natural ability to find practical solutions, by using leading-edge technology to automate a wide variety of business needs within an enterprise. Successful in streamlining operational efficiency, recognizing areas for improvement, implementing necessary changes to impact productivity and profitability. Articulate communicator and team leader, with track record for coaching and mentoring all associates in achieving their fullest potential in all project endeavors, and in recognizing their own contributions.
Team managed 6-8 network engineers, providing onsite and telephone technical support for customers throughout the Western Johannesburg area, consisting of multiple corporate and government clients.
Conducted root cause analysis to determine process-engineering errors related to hardware components. Analyzed trouble tickets and assigned the appropriate technician for each customer.
Senior 2nd Line Software Support Engineer (11/1995 to 04/1997)
