I am a versatile law graduate with more than ten years of experience. I am a highly motivated person, who has strong communication skills, a great capacity of adaptation and initiative. I am organized, dynamic, proactive and creative.
I am adept at working effectively with a wide variety of people and a competent and creative problem solver.
Committed to exceed customer’s expectations and maximize the resources available. Used to work with minimum guidelines. Quick to learn new skills and business practices. Aim to enjoy my job at all times.
Investigation Specialist at the Transaction Risk Management Services Division (TRMS) of Amazon in Cork on the ES and UK marketplaces.
Analyse fraud trends and escalate appropriately.
Work with analysts in the development and streamlining of complex fraud models, providing input based on relevant empirical information.
Contribute to or lead other special projects which reduce fraud related losses while maintaining focus on positive customer experience.
Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks.
Analyse multiple data points in order to detect modus operandi in a timely manner across all orgs.
KYC process - investigation and verification of merchant accounts.
Migration of over 3 million sellers between legal entities Amazon Services Europe and Amazon Payments Europe to ensure that Amazon is compliant with EU CSSF (Commission de surveillance du secteur financier) regulations
Contact for policy enforcement and escalation to Compliance Officer.
Coordinate with TRMS and Compliance Officer to maintain current and relevant process documentation for related SOPs.
Create, translate and localise blurbs from and to Spanish/English.
