I am a versatile law graduate with more than ten years of experience. I am a highly motivated person, who has strong communication skills, a great capacity of adaptation and initiative. I am organized, dynamic, proactive and creative.
I am adept at working effectively with a wide variety of people and a competent and creative problem solver.
Committed to exceed customer’s expectations and maximize the resources available. Used to work with minimum guidelines. Quick to learn new skills and business practices. Aim to enjoy my job at all times.
Quality Auditor at the Transaction Risk Management Services Division (TRMS) of Amazon in Cork.
Conduct quality review of the internal KYC (Know Your Customer) process to ensure adherence to procedures related to anti-money laundering and counter-terrorism financing (AML/CTF) regulations.
Conduct quality reviews of KYC procedures and tasks completed by investigation specialists.
Perform Customer Due Diligence and Enhanced Due Diligence investigations in order to identify and verify the authenticity of customer activities by using internal and external systems, databases and other resources.
Complete and maintain accurate compliance reports on a weekly, monthly and quarterly basis.
Coordinate with TRMS and Compliance Officer to maintain current and relevant process documentation for related Standard Operating Procedures (SOPs).
Scheduled and led individual feedback sessions for investigators to review mistakes and help to improve performance through constructive feedback.
Audited the quality of over 200 KYC investigators work.
Mentor and train new and existing hires, helping them to understand the process.
