I am a versatile law graduate with more than ten years of experience. I am a highly motivated person, who has strong communication skills, a great capacity of adaptation and initiative. I am organized, dynamic, proactive and creative.
I am adept at working effectively with a wide variety of people and a competent and creative problem solver.
Committed to exceed customer’s expectations and maximize the resources available. Used to work with minimum guidelines. Quick to learn new skills and business practices. Aim to enjoy my job at all times.
Performance of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) investigations to identify and verify the authenticity of customer activities by using internal and external systems, databases and other resources
Conducting continuous quality reviews of the internal KYC process to ensure adherence to AML and CTF regulations
Review of high-profile escalations in a timely manner
Ensured corporate compliance with AML & CTF regulations by coordinating with EU based compliance departments to manage operational compliance issues
Identified shortcomings with the operational SOP and implemented a series of changes improve and enhance the verification methodology
Screening of customers through internal and external OFAC and PEP databases
Ensured customer adherence to company Acceptable Use Policy, AUP, in conjunction with regional regulations for risk related products and services
Operational contact for AML/SAR and Compliance requirements related to customer identification and detection of suspicious activity
Complete suspicious activity investigations and reports in conformance with applicable regulatory guidelines
Reporting of suspicious activity to the Compliance team
Coordinate with Transactions Risk Management Service and the Compliance team to maintain current and relevant process documentation for related guidelines
Support recruitment team with interviews
Drafting and filing of STRs/SARs.
Co-ordinating with data-warehousing to generate reports and data to identity performance trends and assist with the drafting of STRs/SARs.
Quality Auditor at the Transaction Risk Management Services Division (TRMS) of Amazon in Cork.
Conduct quality review of the internal KYC (Know Your Customer) process to ensure adherence to procedures related to anti-money laundering and counter-terrorism financing (AML/CTF) regulations.
Conduct quality reviews of KYC procedures and tasks completed by investigation specialists.
Perform Customer Due Diligence and Enhanced Due Diligence investigations in order to identify and verify the authenticity of customer activities by using internal and external systems, databases and other resources.
Complete and maintain accurate compliance reports on a weekly, monthly and quarterly basis.
Coordinate with TRMS and Compliance Officer to maintain current and relevant process documentation for related Standard Operating Procedures (SOPs).
Scheduled and led individual feedback sessions for investigators to review mistakes and help to improve performance through constructive feedback.
Audited the quality of over 200 KYC investigators work.
Mentor and train new and existing hires, helping them to understand the process.
Investigation Specialist at the Transaction Risk Management Services Division (TRMS) of Amazon in Cork on the ES and UK marketplaces.
Analyse fraud trends and escalate appropriately.
Work with analysts in the development and streamlining of complex fraud models, providing input based on relevant empirical information.
Contribute to or lead other special projects which reduce fraud related losses while maintaining focus on positive customer experience.
Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks.
Analyse multiple data points in order to detect modus operandi in a timely manner across all orgs.
KYC process - investigation and verification of merchant accounts.
Migration of over 3 million sellers between legal entities Amazon Services Europe and Amazon Payments Europe to ensure that Amazon is compliant with EU CSSF (Commission de surveillance du secteur financier) regulations
Contact for policy enforcement and escalation to Compliance Officer.
Coordinate with TRMS and Compliance Officer to maintain current and relevant process documentation for related SOPs.
Create, translate and localise blurbs from and to Spanish/English.
Providing competent legal, secretarial and administrative support to Office Manager Partner and senior-level attorneys.
Maintaining and coordinating the calendars, schedules and travel plans of the Office Manager Partner and four attorneys.
Performed basic administrative tasks such as answering the phone, photocopying, mailing, filing, word processing, while I also prepared correspondence, reports and presentations through both English and Spanish.
Balancing office budgets, supervising the work staff (reception), arranging travel, meetings and appointments, maintaining office efficiency, responsible for office facilities, maintenance issues and landlord liaison, reviewing and approving supply requisitions, handling all suppliers and contractors, arranging complex and detailed travel plans, itineraries, and agendas, as well as general administrative support.
Managing an extremely active calendar of appointments, completing expense reports, composing and preparing correspondence, arranging complex and detailed travel plans, itineraries and agendas, compiling documents for travel-related meetings.
International travel arrangements, general maintenance, updating, preparing and collating documents for meetings, material procurement and management, conference registrations and events organisation, support in international job searching, as well as general administrative support.
Events organisation, interaction with business partners and media, coordinating the organisation, interviews, meetings and international events with ECCIA and European Vice-Presidency.
Inform and assist Spanish companies in the whole process of investing in the Philippines, working as a link between buyers and Philippine suppliers/distributors.
Prepare and coordinate with foreign companies from southern Europe on their participation in International Fairs held in The Philippines.
Disseminate to relevant Spanish companies and government agencies various informational materials about the Philippines as well as invitations to trade/investment related activities in The Philippines and Spain.
Office Manager, organising the office layout and maintaining supplies of stationery and equipment, maintaining the condition of the office and arranging for necessary repairs, managing all suppliers and contractors.
Administrative tasks and organisation of diplomatic missions.
General maintenance, updating, preparing and collating documents for meetings, travel arrangements, material procurement and management, conference registrations and events organisation, as well as general administrative support.
