Julien BERTHET, Ph.D
EMEA Technical & Scientific support manager
Professional Status
Employed
Open to opportunities
About Me
8 years in Management – including 6 in an International Environment
10 years in Technical & Scientific Support both in Clinical Diagnostic and Life Sciences
High scientific level
Areas of expertise: Multicultural management, process improvement, life sciences, medical devices, quality control, project management, quality assurance, cell biology, immunology, events organization, consulting, biotechnology
Looking for a new challenge in an international and dynamic environment combining technical and managerial skills in the diagnostic or the life sciences fields
10 years in Technical & Scientific Support both in Clinical Diagnostic and Life Sciences
High scientific level
Areas of expertise: Multicultural management, process improvement, life sciences, medical devices, quality control, project management, quality assurance, cell biology, immunology, events organization, consulting, biotechnology
Looking for a new challenge in an international and dynamic environment combining technical and managerial skills in the diagnostic or the life sciences fields
- Ability to manage a multicultural & multidisciplinary team (currently: 16 collaborators from Master to PhD levels based in 9 several locations)
- Team efficiency increased by 20% within 2 years by raising the expertise on the Top products and collaboration between EMEA and US Technical support team.
- Streamline complaint handling process - 40% decrease on complaint handling time to solve
- Extensive training on Management.l in an international context
- Procedures and Work Instructions creation, updates and training for EMEA Customer Technical Support team
- CRM/Salesforce & ERP/SAP lead for EMEA Team, including testing, training and best practices
- Reporting through CRM/Salesforce reports and PowerBi
- Direct and indirect interactions with EMEA customers and distributors
- Various interfaces with internal departments and manufacturing sites (“escalation process to divisions”)
- Link between the technical support, sales, field application specialists, customer service and manufacturing sites (based in the US & Singapore)
- French: Mother tongue
- English: Expert/Fluent (C1 Level CECR - 2019)
- Italian: Notions
- Immunology
- Cellular Biology
- Biochemistry
- Molecular Biology
- Proficient in ISO13485 and ISO15189 standards. Trained on ISO9001:2015
- Proactive in the Corrective Action and Preventive action (CAPA) process
- Participated to the batches’ validation
- Extensive use of CRM/ERP (Salesforce, ServiceMax, SAP)
- Microsoft Teams / Office 365 /Anywhere 365 tester & trainer
- Knowledge on SQL database
- Creation and updates of websites
