8 years in Management – including 6 in an International Environment 10 years in Technical & Scientific Support both in Clinical Diagnostic and Life Sciences High scientific level
Areas of expertise: Multicultural management, process improvement, life sciences, medical devices, quality control, project management, quality assurance, cell biology, immunology, events organization, consulting, biotechnology
Looking for a new challenge in an international and dynamic environment combining technical and managerial skills in the diagnostic or the life sciences fields
Responsible for Technical & Scientific Support for Life Science & Food Safety Products, Instruments & Software to EMEA Customers
Management of an international team based in 9 different locations supporting Life Science Customers across EMEA. Ensure the team is trained according to customer & company expectation.
Lead a strategic plan of the department: turn local supports into an EMEA support (sharing knowledge, improve flexibility, increase response time and opening hours for English speaking support).
Drive best practices and standardization across the team and ensure that procedures are implemented to increase customer satisfaction.
Improve the Technical support delivery quality with respect to the defined KPIs and SLAs. Drive continuous improvement of the team efficiency.
Development of collaboration between departments (Sales, Services, Quality) & across regions (EMEA, US)
Focus on Team development, soft skills training in addition to cross-cultural intelligence
