8 years in Management – including 6 in an International Environment 10 years in Technical & Scientific Support both in Clinical Diagnostic and Life Sciences High scientific level
Areas of expertise: Multicultural management, process improvement, life sciences, medical devices, quality control, project management, quality assurance, cell biology, immunology, events organization, consulting, biotechnology
Looking for a new challenge in an international and dynamic environment combining technical and managerial skills in the diagnostic or the life sciences fields
Responsible for Customer Technical Support for Quality Control Products & Software. Focus on customers’ satisfaction & training, support provided regarding the ISO 15189 accreditation process
Management of an international team based in France and in the UK. Organization of the team activity and back-ups. Regular meetings with the team, and with Sales to improve relationship.
Improved record management of customer complaints (private and public laboratories, research labs) by setting up and following up KPI
Process lead for EMEA Customer Technical support, main point of contact for corporate projects involving tools used by EMEA Customer Technical support, such as ERP, CRM, shared mailboxes.
