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Julien BERTHET, Ph.D

EMEA Technical & Scientific support manager

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Julien BERTHET, Ph.D
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Professional Status
Employed
Open to opportunities
About Me
8 years in Management – including 6 in an International Environment
10 years in Technical & Scientific Support both in Clinical Diagnostic and Life Sciences
High scientific level

Areas of expertise: Multicultural management, process improvement, life sciences, medical devices, quality control, project management, quality assurance, cell biology, immunology, events organization, consulting, biotechnology

Looking for a new challenge in an international and dynamic environment combining technical and managerial skills in the diagnostic or the life sciences fields
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Experiences
  • Responsible for Technical & Scientific Support for Life Science & Food Safety Products, Instruments & Software to EMEA Customers
  • Management of an international team based in 9 different locations supporting Life Science Customers across EMEA. Ensure the team is trained according to customer & company expectation.
  • Lead a strategic plan of the department: turn local supports into an EMEA support (sharing knowledge, improve flexibility, increase response time and opening hours for English speaking support).
  • Drive best practices and standardization across the team and ensure that procedures are implemented to increase customer satisfaction.
  • Improve the Technical support delivery quality with respect to the defined KPIs and SLAs. Drive continuous improvement of the team efficiency.
  • Development of collaboration between departments (Sales, Services, Quality) & across regions (EMEA, US)
  • Focus on Team development, soft skills training in addition to cross-cultural intelligence
  • Responsible for Customer Technical Support for Quality Control Products & Software. Focus on customers’ satisfaction & training, support provided regarding the ISO 15189 accreditation process
  • Management of an international team based in France and in the UK. Organization of the team activity and back-ups. Regular meetings with the team, and with Sales to improve relationship.
  • Improved record management of customer complaints (private and public laboratories, research labs) by setting up and following up KPI
  • Process lead for EMEA Customer Technical support, main point of contact for corporate projects involving tools used by EMEA Customer Technical support, such as ERP, CRM, shared mailboxes.
  • Worldwide technical support of manual immunoassays (120 IVD CE products)
  • Technical referent to manufacturing and selling units
  • Management of corrective and preventive actions (CAPA) and vigilance processes
  • Quality assurance representative regarding ISO 9001 and ISO 13485
Detailed Description
  • My position of Product Specialist for Beckman Coulter is localized in Marseille (Immunotech, France). My activity belongs to Quality Assurance department, in Post-Market group. I am responsible of the customer technical support in the Manual Immunoassay Business for the worldwide company (more than 120 references, mainly IVD CE products). The support begins with customer contact (directly or with intermediate like International distributors or Sales representative) and can end with Corrective and Preventive Actions from the customer feedbacks. This means that I am in relation with QA, QC, R&D, Engineering and members of the supply chain such as Production or Planner representatives and I have to manage and coordinate meetings with these departments to answer and support the better we can the customer. This activity also allows me a great understanding of the functioning of a worldwide company

Organiser

Biovision.nxt
January 2009 to January 2011
Volunteer Work
Lyon
France
  • Support for selected students from different coutries during the BioVision forum (biovision next program)
  • Animation of roundtables between biovision.nxt and nobels price sicentists or political makers

Ph.D in Life Sciences

French Blood Bank
October 2007 to December 2010
Full-time
Saint-Etienne
France
  • Research project manager on hematology/immunology: Study of the role of human blood platelets in the immune response against bacterial infection
  • Teaching, Supervision of trainees
  • PhD Student representative for Scientific Council of University
Detailed Description
  • From 2007 to 2010, I worked as Project Manager during my PhD for the University of Lyon (France). My project was to study the immunological part of human platelets, mainly by studying the role of receptors of innate immunity on platelet surface. These 3 years experiences gave me the opportunity to develop skills in biochemistry, immunology, hematology and cellular and molecular biology but also gave me experiences in managing trainees and technicians. Financial and time constraints depending to project management raised adaptability and reactivity skills.
  • Pathogen sensing, subsequent signalling, and signalosome in human platelets. Garraud O, Berthet J, Hamzeh-Cognasse H, Cognasse F. Thrombosis research 2010
  • Toll-like receptor 4 signal transduction in platelets: novel pathways.Berthet J, Damien P, Hamzeh-Cognasse H, Pozzetto B, Garraud O, Cognasse F. British Journal of Haematology, 2010
  • Human platelets can discriminate between various bacterial LPS isoforms via TLR4 signaling and differential cytokine secretion. Berthet J, Damien P, Hamzeh-Cognasse H, Arthaud CA, Eyraud MA, Zéni F, Pozzetto B, McNicol A, Garraud O, Cognasse F. Clinical immunoly, 2012

President of BIOTechno Network

BIOTechno Network (https://www.reseau-biotechno.com/)
October 2008 to October 2009
Volunteer Work
France
  • Coordination of BIOTechno forums (meetings between young researchers and biotechnology/biopharma companies)
  • Creation of the Viadeo community named "réseau BIOTechno" (1400 members) and mensual newsletters
Detailed Description
  • Project manager of the BIOTechno network
  • Meeting management with all different teams of organizers
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