Julie LETHONGSAVARN
Industrial Buyer
40 years old
Brussels Area Belgium
Professional Status
Employed
Open to opportunities
About Me
Specializations : Negotiation, purchasing, communication, project management, textile industry, packaging industry
Personal indicators
Personal indicators
- Results oriented according to the targets
- Details focused for the realization of projects
- Can deal with pressure and stress: reactive
- Good communicator
- Objective
- Initiative taker
- Fast and efficient; sprinter
- More a leader than a manager
CUSTOMER SERVICE REPRESENTATIVE - Export
Safmarine
June 2007
to March 2008
- Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
- Be able to work independently and assist the team in realizing its goals and standards - be a team player, share knowledge and best practice
- Engage in constructive problem resolution and provide solutions
- Act and communicate proactively and keep customers informed of any issues or changes to the booking
- Build a strong and lasting relationship with customers and provide second-to-none customer service - understand what creates value for the customer
- Take responsibility and end-to-end ownership of customer shipments and issues
- Disputes
- Invoicing
- Mastering the tasks linked to Export from the loading site to Fos-sur-Mer port, from the vessel manifest to the transportation of reefer or dangerous goods, to the port of destination
- Equipments booking : equipments, expeditions follow-up, vessels closure: customs documents
- Customer Service Agent Export in Safmarine (AP-Moller Group), Marseille (France) – working knowledge of English
