Joyce-lee Duventru-huret
Hostess / Hospitality
Hospitality
Administrator
Costumer Service
Professional
Tourism
Driving License
Professional Status
Unemployed
Available
About Me
I am a well-presented person, serious and joyful. Really good team member with strong relational skills, I can easily communicate and working with others. Ambitious and professionnal, I have a strong ability to adapt to divers sectors and environment. Responsible, with a positive work ethos, I am competent in working with deadlines in order to achieve targets. I am looking forward to acquier new knowledges and share my skills in a new position. Passionate about dance, I do pratice different styles.
Sales Agent
Acorn of London
October 2018
to August 2020
- Working with US universities and international schools to arrange accommodation during their program in London
- Managing various tourism accommodation accounts, such as Airbnb, Booking.com or our webiste
- Negotiating and handling bookings with private agents
- Answering requests, responding to quotes, arranging viewings, finalising bookings and taking payments via mail, our website, online or by phone
- Working on customer accommodation allocation (both students and tourists) in our various propreties
- Administrative tasks such as file folders or even working on annual report
- Working at the reception and organising check-ins
Hospitality staff in VIP events
Through Jobs2Go agency
February 2018
to September 2018
London
United Kingdom
- Working in high standard venues such as Central Hall, Museum of London, Tower Bridge, Waldorf Hilton...
- Welcoming clients and VIP guests and guiding them through the venue
- Service to VIP guests and clients and assistance during the whole event
- Dealing with last minute changes, issues and customers complains
- Working accordingly to events demand
Passenger Service agent
Swissport
June 2017
to September 2017
London
United Kingdom
- Inspect and verify passenger's documentation and visas
- Checking passengers in and issue boarding passes
- Assisting passengers in self-service areas and the check-in kiosks
- Managing passenger baggage processing
- Directing passengers through specific area of the airport
Multilingual Customer Specialist for Airbnb
Voxpro
July 2016
to April 2017
Cork
Ireland
- Part of the Payment specialist Team
- Dealing with Inbound & Outgoing calls and emails
- Handling reservations: modifications, confirmations and cancellations
- Customer's assistance during their trip and for managing their account
- Management of files and use of specific software
- Mediation between customers and handling customers complains
Barista maestro
Costa Coffee
June 2014
to July 2016
- Managing orders ans cashier and making administrative tasks such as banking and paperwork
- In charge of the respect of safety rules as well as the hygienic procedures
- Dealing with customer requests and handling complains
- Handling coffee machine, food section and floor
Host
Compass
August 2014
to June 2016
- Host in multiple events ( Rugby World Cup, Twickenham stadium, Chelsea FC)
- Welcoming clients
- Serving client in VIP rooms
Administrative officer
Trésor Public
October 2012
to December 2012
- Check Cashing and update of personal accounts
- File folders and archiving of offices documents
- Data entry and modification of customers personal informations
- Working on the annual report alongside with inspectors
Graduated with 2.1
Biology, Physics, Chemistry, History, Philosophy, French, English, Spanish, Sports
- Data Entry
- Letter Writing
- Making and arranging appointment
- Secratary tasks
- Face to face and phone communication skills
- Hospitality and very good Customer service skills
- Multi-tasking and working under pressure
- Patience and empathy
- Word, Excel, PowerPoint, Prezi
- French: mother tongue
- Creol: mother tongue
- English: Fluent
- Spanish: Intermediate
- Dancer (multiple styles such as afro-caribbean dances,samba, hip hop, traditional dance...)
- Zouk dance teacher
- For the Association Jeunesse Culture du Patrimoine Caraïbéen Since February 2011
- Handling administrative documents such as invoices, contracts and insurance
- In charge of organizing musical and cultural events such as 'Tropical music festival', 'The abolition of slavery', 'Election of Mini Miss Carnaval 2018'...
- Managing teams before, during and after events
- Dealing with issues and complains and making fast and appropriate decisions
