Jovo Haag Sucur
38 years hotel experience in hospitality management
76 years old
Driving License
LUZERN (6006) Switzerland
Professional Status
Consultant
Available
About Me
Highly motivated, enthusiastic, experienced and hands-on leader with more than 38 years national and international hotel experience in executive management positions. Strong ability to lead and develop people with excellent communication skills. Target and detail oriented. Strong focus on customer satisfaction. Broad experience in hotel openings, conversions and re-brandings. Well experienced in crisis management. Innovative problem solver, solid motivator and excellent communicator.
Expert in operational and capital budgeting, profit planning, revenue forecasting, inventory control as well as analyzing and formulating of systems. Willingly adapt to change and have experience of 5 star resorts, business and luxury hotels. Personable and trustworthy with proven track record of meeting and exceeding company goals.
Expert in operational and capital budgeting, profit planning, revenue forecasting, inventory control as well as analyzing and formulating of systems. Willingly adapt to change and have experience of 5 star resorts, business and luxury hotels. Personable and trustworthy with proven track record of meeting and exceeding company goals.
HOTEL GENERAL MANAGER
Hotel Resort "Mediteran"
November 2010
to October 2013
Full-time
Ulcinj
Serbia and Montenegro
- DUTIES AND RESPONSIBILITIES
PROFILE
My objective as a Hotel General Manager is to ensure that all facets of hotel management are moving towards meeting the company’s objective. I have a vast experience in all aspects of general hotel management - financial control, customer management, staff development, hotel maintenance, engineering and hospitality and food services. My over two years experience in a 5-star hotel had widened my knowledge in safety regulations and licensing laws required to run a hotel. I also have hands-on experience in preventative maintenance, which I believe is very essential for the safety not only of the guests but also of the hotel personnel. - SKILLS PROFILE
• Admirable experience of supervising working of all staff members and ensuring comfort of all guests
• Sound knowledge of various Health and Safety regulations
• Profound knowledge of performing work as per customer standards
• Ability to develop strategies to facilitate growth in hotel business
• Ability to design various financial processes for the hotel
• Proficient in communicating with guests - Hotel General Manager
Monitored all profit and loss statements of the hotel and prepared an annual budget for it.
• Coordinated with guests and monitored service trends by evaluating all comment cards.
• Administered various billing related issues and coordinated with accounting Manager on same.
• Managed and provided resolution for all media queries regarding Hotel.
• Ensured work as per the required Standard Operating Procedure.
• Communicated with all guests and provided resolution of all queries. - Hotel General Manager
• Administered all housekeeping and guest relation activities of the hotel.
• Supervised meal services and ensured compliance to all sanitation regulations.
• Inspected guest rooms, common areas and ground and ensured efficient cleanliness.
• Scheduled preventative maintenance for the facility as per the quality standards.
• Evaluated phone charges to ensure compliance to billing and maintained check on the accounting system.
• Reviewed all invoices generated for major projects and assisted to resolve all issues.
Company website