Highly motivated, enthusiastic, experienced and hands-on leader with more than 38 years national and international hotel experience in executive management positions. Strong ability to lead and develop people with excellent communication skills. Target and detail oriented. Strong focus on customer satisfaction. Broad experience in hotel openings, conversions and re-brandings. Well experienced in crisis management. Innovative problem solver, solid motivator and excellent communicator. Expert in operational and capital budgeting, profit planning, revenue forecasting, inventory control as well as analyzing and formulating of systems. Willingly adapt to change and have experience of 5 star resorts, business and luxury hotels. Personable and trustworthy with proven track record of meeting and exceeding company goals.
As Hotel Manager of a floating city, overseeing more than 910 crew, what does an average day look like?My usual day starts around 7 A.M., and Ill walk through a few areas of the ship whilst it is quiet, usually finishing up getting a coffee and heading for my office. No two days are the same, but suffice to say that the ships and companys business have to be attended to and e-mails never stop! I sometimes struggle to remember what we did before computers.
Meetings take place with my senior officers regarding current and future voyagesplanning ahead is essential. It is imperative that my four most senior officers (Chief Purser, Entertainment Director, Food & Beverage Manager, and Executive Housekeeper) are involved, as the Hotel Department can only operate smoothly with interaction between the four major sections, and a great deal of cooperation is required between these key players. I am ortunate onboard Queen Elizabeth 2 to have such a fine, experienced team to work with.
