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Joveline
Ferreto
Coach and Customer Service Agent
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Experiences
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Driving License
Barcelona Spain
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Professional Status
Employed
Open to opportunities
Resume created on DoYouBuzz
Experiences
Coach and Customer Service Agent for a Leading producer of IT lifestyle products
Sellbytel Group
Since August 2012
Full-time
Barcelona
Spain
Call listening and coach sessions;
Keeping the team up to date about positioning and procedures.
Providing the high standard level of Customer Service, requested by the company, to offer the best solution for customers needs.
Use of multiple Tools simultaneously.
Import Assistant
SA Altrion
May 2012 to July 2012
Apprenticeship
Narbonne
France
Documentation management (invoices, certificates, BL, DUA, packing list, etc);
Budgets using Incoterms;
Follow up of orders;
Search for new suppliers.
Import Assistant
Provital S.A
January 2012 to February 2012
Apprenticeship
Barcelona
Spain
Tracking orders;
Search for new suppliers;
Customer management and other administrative tasks.
Shop Assistant
PréNatal
June 2011 to January 2012
Full-time
Barcelona
Spain
Sales;
Store management;
Merchandising;
Stock control and collection.
Receptionist
Maia Media S.L.
May 2010 to November 2010
Full-time
Barcelona
Spain
Call management and other administrative tasks.