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Joveline Ferreto

Coach and Customer Service Agent

Joveline Ferreto
Driving License
Barcelona Spain
Professional Status
Employed
Open to opportunities
Resume created on DoYouBuzz

Coach and Customer Service Agent for a Leading producer of IT lifestyle products

Sellbytel Group
Since August 2012
Full-time
Barcelona
Spain
    • Call listening and coach sessions;
    • Keeping the team up to date about positioning and procedures.
    • Providing the high standard level of Customer Service, requested by the company, to offer the best solution for customers needs.
    • Use of multiple Tools simultaneously.

Import Assistant

SA Altrion
May 2012 to July 2012
Apprenticeship
Narbonne
France
    • Documentation management (invoices, certificates, BL, DUA, packing list, etc);
    • Budgets using Incoterms;
    • Follow up of orders;
    • Search for new suppliers.

Import Assistant

Provital S.A
January 2012 to February 2012
Apprenticeship
Barcelona
Spain
    • Tracking orders;
    • Search for new suppliers;
    • Customer management and other administrative tasks.

Shop Assistant

PréNatal
June 2011 to January 2012
Full-time
Barcelona
Spain
    • Sales;
    • Store management;
    • Merchandising;
    • Stock control and collection.

Receptionist

Maia Media S.L.
May 2010 to November 2010
Full-time
Barcelona
Spain
    • Call management and other administrative tasks.