Joveline Ferreto
Coach and Customer Service Agent
Driving License
Barcelona Spain
Professional Status
Employed
Open to opportunities
Coach and Customer Service Agent for a Leading producer of IT lifestyle products
Sellbytel Group
Since August 2012
Full-time
Barcelona
Spain
- Call listening and coach sessions;
- Keeping the team up to date about positioning and procedures.
- Providing the high standard level of Customer Service, requested by the company, to offer the best solution for customers needs.
- Use of multiple Tools simultaneously.
- Call listening and coach sessions;
Import Assistant
SA Altrion
May 2012
to July 2012
Apprenticeship
Narbonne
France
- Documentation management (invoices, certificates, BL, DUA, packing list, etc);
- Budgets using Incoterms;
- Follow up of orders;
- Search for new suppliers.
- Documentation management (invoices, certificates, BL, DUA, packing list, etc);
Import Assistant
Provital S.A
January 2012
to February 2012
Apprenticeship
Barcelona
Spain
- Tracking orders;
- Search for new suppliers;
- Customer management and other administrative tasks.
- Tracking orders;
Shop Assistant
PréNatal
June 2011
to January 2012
Full-time
Barcelona
Spain
- Sales;
- Store management;
- Merchandising;
- Stock control and collection.
- Sales;
Receptionist
Maia Media S.L.
May 2010
to November 2010
Full-time
Barcelona
Spain
- Call management and other administrative tasks.
- Call management and other administrative tasks.
- Management and Administration of International Trade;
- English;
- French;
- International Transport;
- Negotiation;
- Methods of Payment;
- Marketing;
- Financing.
- MS Office, GCRM, GTT, Meta4, SAP.
- Portuguese, Spanish, English, Catalan, French.
