Complaints Resolution within the PPI (Payment Protection Insurance) department investigating mis-sell complaints has been an experience in itself with the changes of process on how to investigate customers accounts having had or even currently have the insurance policy on a customer’s account dealing with insolvency and other forms of debt on a daily basis. All case scenarios whether it be refund of the insurance policy or defending in Capital One favor. I always revolve around looking at the customer’s best interest providing customer care and a positive outcome for all our customers.
Capital One has been a great experience with team building, social events (immersing with fundraising and collaborating with charities) and positive environment for development.
