Joseph Oyebola
Logistics Operations/Inventory Officer
Excellent Sales experience
Excellent Team Player
Logistics Operations experience
Excellent Inventory Management
36 years old
Ibadan Nigeria
Employed
Available
I am well grounded in sales, logistics operations and inventory management. I am always willing to take on added responsibilities to meet tight deadlines and i work well under pressure. I am an enthusiastic team player with strong work ethics and advanced problem-solving skills. I facilitated the inventory shrink levels from 3.8% to under 1.0% and maintained shrink percentage for 6 consecutive months, which reduced stock un-accountability in the inventory. I increased sales by 220 Million naira in 12 months through building positive customer relations thus ensuring word-of-mouth marketing and recurring business. With my great inter-personal relationship i foster active collaboration and relationship with colleagues and customers.
Logistics Operations/Inventory Officer
MTN Nigeria
Since October 2017
- Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
- Guarantee increase in sales/ activation and product penetration by ensuring brand visibility within territory.
- Manages receipt and dispatch of POS items to other departments for trade support and customer engagement activities in the region
- Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
- Invoice parts demand in a timely and cost effective manner which involves processing of customer orders; order input, resolving order holds, and notifying customers of delay
- Ensure acquisition and growth of revenue generating Partners, customers, merchants and ensures they are transacting
- Manages inventory operations and acquisition of merchant network within assigned territory
- Maintains a comprehensive knowledge of assigned processes and procedures
- Partner with customer support team to ensure partners issues and queries are promptly resolved
- Provides part availability, order status, product pricing and part number information to internal customers
- Manages customer acquisition and retention for financial services within assigned territories
- Provides operational support to TPs/DTPs/SRAAs/Agencies/Connect Points and Services Centers in LSW region
- Receive customers query, take responsibility and ensure prompt resolution.
- Up-sell and Cross-sell products and services.
- Offer excellent customer service experience to ensure customer retention and loyalty.
- Captures and keep customers data for record purpose
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Train and coach direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Manage customer stock acquisition for financial services within assigned territories
- Identify, classify and support all team members in channels of distribution and ensure weekly / monthly database update
- Ensure availability of MTN products availability in channel/trade at all times and provide weekly product availability report of all visited outlets during call cycles
- Oversee market activation/storm for financial services within your territory
- • Supervises activities of recruitment agencies for acquisition of customers for financial services
- Gather market information and provide feedback to management
- Resolve all issues/queries with regards to activation, products and promotions
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Ensure all visited outlets give information on where, when, price etc. of products and provide weekly report
- Confirm 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Confirm that retail agents and dealer branches are contacted and stock receipt / movement verified
- Produce daily, weekly, monthly reports
- Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
- Ensure customer acquisition KPI are met for financial services
