Work directly with the customer to implement, deploy and configure the on-premise components, and integrate the service with the customer's environment
Serve as the primary point of contact during planning, deployment and post implementation stages
Execute the Privilege Cloud Jump Start plan with the customer, created as a Privilege Access Management enablement services package with the goal of setting the customer on a path to meet their Privilege Access Management goals
Assist Privilege Cloud customers with service requests, upgrades, integrations and technical support issues
Assist Privilege Cloud customers with developing, managing, and executing project plans and timelines
Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment
Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and CyberArk
Duty for biggest oil french company Project in securing the industrial sites over the world: • Installation, configuration, deployment and administration of antivirus McAfee EPO, WSUS for patching management and Silvershield/Syncovery for secured file exchange (SFTP/SSH) • Manage all the resources and devices access (industrial/dmz workstations, servers, switchs applications...) and the users as maintaining the rights management with Wallix Admin Bastion • Main Technical Advisor : Ensure level 3/High-end support (Proficiency on the 4 applications)
Run : • Incident response (from minor to major) • Create and maintain architecture documents, installation/configuration and exploitation procedures • Manage security activities : Manage and send flows request for add/modification/deletion on the firewalls (Juniper/Checkpoint) • Ensure compliance and patching of IT infrastructure
Transverse : • Consolidate reporting for antivirus McAfee EPO/WSUS of industrial clients & dmz clients • Gather antivirus logs : identify all types of threat/threat events, retrieve antiviral status of IIS systems • Migration of McAfee E-Policy Orchestrator • Migration of WSUS Server • Ensure security of joint local sites : Provide support to Local IT/customers with the applications, the flows opening and access to the industrial assets created on Bastion
Key Facts : •S et up Business Continuity Plan/Business Recovery Plan following a major incident -> Set up backup flows and configure Syncovery with local IT teams → Spread and repeat the process over all the critical flows •Stand-by Duty 24/7 for emergency cases
Project in Systems: • Setup of virtualized infrastructure with Citrix : installation, configuration, deployment and administration of DNS, DHCP, AD, Apache and Exchange 2012 (~100 clients) servers • Add firewall PFSense and network monitoring tool Zabbix • Add deployment server for the Microsoft patching WSUS • Active Directory : Add/Modification/Delete user account, OU and use of GPO on interface or Powershell • Use of Forest/Domains
Project in Virtualization: • Industrialization of the synchronization of VMware tools (Powercli, vSphere, Veeam) • Increase skills and self training around the VMware solutions • Conduct tests, deployment and upgrade of Veeam • Mapping of the overall systems and flows in the ecosystem • Industrialization/Automation of process (Powershell/Powercli) • Set up manual & automatic reportings, capacity planning and dashboards with Veeam ONE • Troubleshooting around Veeam ONE
Project in Development : Programming an heatmp • Pilot from A to Z : Study of the needs and setting prerequisites, architecture, design, construction/integration (J2EE/HTML) and test implementation • Work close to Virtualization Project Managers • Adding/Updating content with Powershell • Weekly Report Status • MRO (maintain, repair and operate)
Database Project : • Carried from A to Z : Requirements and analysis, architecture, design, construction/integration and test implementation, user training sessions & lead of meetings to present the projets and new features • Daily updates of the databases with SQL queries and Powershell scripts • MRO (maintain, repair and operations) • Create and maintain the procedure up-to-date
Security : • Administrator/Users own Interface, database protected with password • Set up logs • Set up backup with PowerShell scripts & automatic save of databases
Transverse : • Set up reportings, KPI, reports with Access/Excel and Business Objects • Incident Response: Identification, investigation, eradication, recovery, follow-up, communication and reporting • Level 2-3 support • Proposal to switch to MySQL : purchase of dedicated server, study of needs • Knowledge transfer
Environment : Windows, MS Access/Excel, PowerShell, SQL/VBA, MySQL, Business Objects
Administration : installation, configuration and deployment of workstations & VOIP phones onsite • Discovery & Training related to Citrix, VMware and IBM solutions • Maintenance & Troubleshooting • Level 1-2 support : remote & onsite assistance for customers/clients • Installation and configuration of VMware ESX
Environment : Windows, OS400 (IBM OS), Citrix, VMware, VoIP (IPB/PABX)
Level 1-2 support : • Remote Access & control with LogMeIN • Troubleshooting (hardware/software) • Administration of 20 workstations • Management of client database with Excel
