Design and facilitate customer feedback touchpoints, reshaping customer journey and improving customer experience (CX)
Objectively introduce CX initiatives, introducing new revenue streams and maximising current revenue engagements.
Key Account Management with BDM Team, forecasting/building sales pipeline and creating sales strategy to maximise revenue objectives.
Detailed Description
Implementation of NPS (Net Promoter Score) within APAC, improving NPS from 5 to 64.
Reshaped customer journey and new introduction of new engagement channels delivering $500k+ additional sales pipeline.
Company Description
Bottomline Technologies (NASDAQ: EPAY) provides cloud-based payment, invoice and banking solutions to corporations, financial institutions and banks around the world. The company’s solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organisations trust Bottomline to meet their needs for cost reduction, competitive differentiation and optimisation of working capital.
