#SpeedUpEducation is a global pro-bono project looking at how to re-skill and educate society in order to keep up with the future of work. This includes conducting primary and secondary research in a team of 5 selected Master students.
Design and facilitate customer feedback touchpoints, reshaping customer journey and improving customer experience (CX)
Objectively introduce CX initiatives, introducing new revenue streams and maximising current revenue engagements.
Key Account Management with BDM Team, forecasting/building sales pipeline and creating sales strategy to maximise revenue objectives.
Detailed Description
Implementation of NPS (Net Promoter Score) within APAC, improving NPS from 5 to 64.
Reshaped customer journey and new introduction of new engagement channels delivering $500k+ additional sales pipeline.
Company Description
Bottomline Technologies (NASDAQ: EPAY) provides cloud-based payment, invoice and banking solutions to corporations, financial institutions and banks around the world. The company’s solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organisations trust Bottomline to meet their needs for cost reduction, competitive differentiation and optimisation of working capital.
B2B sales and customer service role, collaborating with CxO level business professionals and entrepreneurs to discover and create innovative solutions.
Generate new leads and build relationships, connected over the phone, hosting in-store briefings, workshops and events.
Mentor 87 Retail Staff about our unique business services and B2B solutions-selling, with a focus on iOS eco-system.
Maintain and updated stores to reflect Apple’s updates in FOH and BOH visual and merchandising standards.
Detailed Description
Generated highest revenue within Apple Retail JAPAC region for Q4 2016
CRM and CVP development, while evaluating impact on company revenue objectives, budgeting and distribution of funds.
Quantitative analysis using Google Analytics and evaluating eDM methods using data and marketing models (incl. Reach Local and proximity marketing technology).