In the 2nd semester of my Masters programme, I worked at Triductor as part of the programme's Chinese Business Project.
I and my team were tasked with finding new markets for Triductor's 'Electric Cat' semi-conductor. We undertook primary and secondary market research to gather insights to develop potential sales leads for Triductor.
At the end of the project, we delivered a presentation of our report and findings, including competitor analysis and potential market opportunities for semi-conductor applications.
Responsible as first-line of post-rental customer service, resolving customer complaints and disputes together with the relevant rental branch manager.
Escalating complex rental cases to senior management, while following up with customers to ensure satisfaction and meet resolution deadlines.
Inbound sales and advising customers concerning their Individual Savings Accounts (ISAs), managing their requests and handling customer complaints as well.
Providing tailored advice based on the customer's profile and preferences to offer preferred solutions and/or upgrades for their savings.
Resolving customer complaints for mis-sold Payment Protection Insurance (PPI) claims and taking ownership for their data management and case resolution.
Liaising with senior complaint handlers to escalate complex resolutions and deliver on customer satisfaction within the required deadline.
