Joseph Akande
C.V.
Business Development
Rapid Experimentation
Digital Marketing
Growth Hacking
34 years old
Barcelona Spain
Employed
Open to opportunities
Thinker, Talker | Dreamer, Doer.
I am an avid reader and learner. I am interested in product management and growth marketing through organic traffic to problem-solving solutions.
I am an avid reader and learner. I am interested in product management and growth marketing through organic traffic to problem-solving solutions.
Senior Business Development Representative
S2M-group
Since February 2019
- Lead generation activities in the EMEA market
- UK, Nordics, France & Benelux - managing 3 business development interns
- UK, Nordics, France & Benelux - managing 3 business development interns
- Outlining day-to-day operational processes and market strategy to achieve consistent mission goals and client contract renewal
- Planning rapid experimentation of e-mail marketing campaigns to optimise open, reply and lead conversion rates
Lead Business Development Representative
S2M-group
Since May 2017
Barcelona
Spain
- Lead generation activities in the Benelux market and managing 1 native speaker intern
- Market research and competitor analysis for client solution across different verticals and use cases
- Achieving consistent target goals and generating +50% SQL return from marketing qualified leads to ensure client contract renewals annually.
Business Development Representative
S2M-group
November 2016
to April 2017
Barcelona
Spain
- Lead generation activities in the US and UK markets as the lead native speaker for the respective markets
- CRM database management of lead details and active + nurturing campaigns
- Meeting monthly targets for sales and marketing qualified leads (MQLs & SQLs).
Business Consultant
Triductor Technology
January 2016
to April 2016
Suzhou
China
- In the 2nd semester of my Masters programme, I worked at Triductor as part of the programme's Chinese Business Project.
- I and my team were tasked with finding new markets for Triductor's 'Electric Cat' semi-conductor. We undertook primary and secondary market research to gather insights to develop potential sales leads for Triductor.
- At the end of the project, we delivered a presentation of our report and findings, including competitor analysis and potential market opportunities for semi-conductor applications.
Business Studies Teacher
Nigerian Defence Academy
March 2014
to February 2015
Kaduna
Nigeria
- Teaching junior secondary school students as part of the one-year National Youth Service Corps (N.Y.S.C.) scheme in Nigeria.
- Preparing class notes, exercises, assignments and exam assessments in line with the national curriculum.
Card Processing Administrator
Europcar UK
December 2013
to January 2014
Leicester
United Kingdom
- Processing customers’ billing disputes for car rentals and responding to bank enquiries for chargeback requests from Visa and Mastercard.
Customer Service Representative
Europcar UK
June 2013
to November 2013
Leicester
United Kingdom
- Responsible as first-line of post-rental customer service, resolving customer complaints and disputes together with the relevant rental branch manager.
- Escalating complex rental cases to senior management, while following up with customers to ensure satisfaction and meet resolution deadlines.
ISA Sales Consultant
Santander UK
March 2013
to May 2013
Leicester
United Kingdom
- Inbound sales and advising customers concerning their Individual Savings Accounts (ISAs), managing their requests and handling customer complaints as well.
- Providing tailored advice based on the customer's profile and preferences to offer preferred solutions and/or upgrades for their savings.
PPI Complaints Handler
Nationwide Building Society UK
March 2012
to January 2013
Northampton
United Kingdom
- Resolving customer complaints for mis-sold Payment Protection Insurance (PPI) claims and taking ownership for their data management and case resolution.
- Liaising with senior complaint handlers to escalate complex resolutions and deliver on customer satisfaction within the required deadline.
Professional education, currently taking:
- Gamification
- Design Thinking
- Introduction to User Experience
- User Research Methods & Best Practices
- Product Adoption & Appropriation
- Product Design Accessibility
- User Emotional Design
- Psychology of E-Commerce
- UX Management Strategy & Tactics
The Program takes place on three different continents over a 12-month period, in France China and USA with European, Asian and American business projects which make up part of the course’s credits.
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English
Expert
-
Spanish
Advanced
-
French
Good
-
Portuguese
Good
-
Email marketing
Expert
-
Content Marketing
Advanced
-
Copywriting
Advanced
-
HTML & CSS
Good
-
UX Design
Intermediate
-
Time Management
Expert
-
Public Speaking
Expert
-
Leadership
Advanced
-
Teamwork
Advanced
-
Remote Working
Advanced
- Creative Writing
- Journaling
- Poetry
