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Josè
Sala
Manager Customer Service.
Honesty
Dedication
Hard Work
Passion
Communication
46 years old
Driving License
Quayaquil Ecuador
Available soon
Open to opportunities
Contact me
Multicultural mindset once to the future with new means of communication to make winning the business and passion for the Coach methodologies. I like traveling, reading and socially active on various issues of labor and environment.
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Experiences
Manager Customer Service
Cws-Boco
Since December 2011
United Kingdom
Customer Service Department Management, KPIs, analysis, design and remodeling organizational asset.
Actions sometimes corrections to ensure effective operation. Analysis and management of the correct Sales Force flow allocated externally.
Development and evaluation process of resources and providing development and career plan
Evaluation of human resource performance with targets set by C.E.O on Kpi.
CRM collaborative with methodologies and technologies integrated with communication tools (telephone, fax and email) for the management of resources.
Ability to relate to each professional and high standing.
Ability to solve problems, knowledge of the "Mission" and company policies.
Ability to read the "Vision" the Company and its demands.
Classroom training to make winning their work.
Coordinate the budget and create economic contract proposal.
Interaction with the force logistics and supply chain in the Italian and foreign.
Collaboration with the commercial departments Hunter / Farmer and around the headquarters.
Excellent stress tolerance.
