Josè Sala

Resume created on DoYouBuzz

Experiences

Customer Service Department Management, KPIs, analysis, design and remodeling organizational asset.
Actions sometimes corrections to ensure effective operation. Analysis and management of the correct Sales Force flow allocated externally.
Development and evaluation process of resources and providing development and career plan
Evaluation of human resource performance with targets set by C.E.O on Kpi.
CRM collaborative with methodologies and technologies integrated with communication tools (telephone, fax and email) for the management of resources.
Ability to relate to each professional and high standing.
Ability to solve problems, knowledge of the "Mission" and company policies.
Ability to read the "Vision" the Company and its demands.
Classroom training to make winning their work.
Coordinate the budget and create economic contract proposal.
Interaction with the force logistics and supply chain in the Italian and foreign.
Collaboration with the commercial departments Hunter / Farmer and around the headquarters.
Excellent stress tolerance.

Reformulation and process scheduling.
Mapping and re-engineering of business and operational flows.
Interaction of the Supply Chain of the different silos present in Cascina Costa and Vergiate.
Use of management systems for the sterilization Sap transactions.
Using Excel with pivot for Sales and matrices.
Realignment of silos stock flows Cascina Costa and Vergiate

Management of spare parts.
Stocks Top Urgent Order with Direct Delivery from head office to the end customer.
Excellent knowledge of SAP R3 SD module.
Emulation of input data (inbound) via charts Column, Line, Pie, Bar and Scatter
Market research and creating new products.

Achievements and qualitative targets.
Loans for consumer credit and credit cards through Crif. View of services and offers the customer database (face to face) to customize your needs and create revolving credit, update and edit schedules finished. Analysis contracts and cyclical trend of economic and financial data. Analysis vertical "and" horizontal ".

Education

Certificate of Coach Business

Undergraduate computer science

Certificate of Cambridge

Skills

Personnel Management

Expert
Management and re-engineering and structure asset CSC and coordination of resources aimed at better efficiency and consistent with its activities.

Expert

Comunication

Excellent Coach skills applied to communication and exploitation of resources deployed

Expert

Sterilization processes / departments to achieve a consistent time-line with the established quality standards.

Expert

Interests

Manager Customer Service.