Southern Europe, Middle East, Africa, Israel, Eastern Europe & Russia
Dynamic Solution Engineering Manager who keep up with the innovations in BMC Digital Service Management (DSM) business and enhance the skills, utilization and sales alignment of a highly profession Solution Engineering team.
Primary responsibilities for role: • Ensure appropriate skills coverage, technical and soft-skill, within the team to assure optimum quality and availability o. • Provide assistance with hiring, development and retention of sales talent. • Provide assistance with account strategy. • Work with sales management to assure the sales team is provided with appropriate Solution Engineering process training. • Deliver annual performance plans with associated salary action and training/development plans with each team member. • Aggressively manage performance problems within the team consistent with Human Resources policy.• Make regular and frequent joint calls with team members in order to provide constructive feedback and skills development. • Lead team by example with mentoring and coaching.
Products and Services/Client Responsibilities • May deliver detailed presentations to customers on BMC solutions.• Assume ownership of any customer satisfaction issue within the region. • Interact with BU management to drive customer product issues (e.g., fixes, product enhancements) • Build and maintain a positive working relationship with all sales and professional services teams.
People Management/Lead Responsibility • Clearly communicate and demonstrate BMC's Leadership DNA and strategy to all direct reports. • Provide leadership, guidance, coaching, and development to team members. • Hold regular team meetings to provide team leadership/direction as well as allow input on issues affecting the team’s effectiveness. • Assist in enhancing business processes in order to improve overall productivity of Solution Engineering and BMC. • Demonstrated knowledge of DEM solutions, including architecture development and ability to influence sales.
