Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved to work with senior support engineers.
Work in shifts and flexible with overall coverage for technical support to include weekends.
Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue.
Resolve customer reported issues while working closely with the Engineering, SE and other cross-functional teams and provide feedback to Engineering for improving product quality and reliability.
Ensure that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
