Jonathan Marino
Helpdesk Analyst
Professional Status
Employed
Open to opportunities
About Me
*Dynamic, qualified, and highly ethical Computer Support Specialist with over 10 years of extensive experience professionally certified in Cisco, CompTIA and Microsoft.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
Field Service Technician
Siemens Business Services
September 2006
to November 2008
- Perform on-site analysis, diagnosis, and resolution of complex PC/MAC problems for a variety of end users, and recommend implement corrective hardware /software solutions, including off-site repair as needed
- Process units for shipping which need to be sent out to our service center for repair
- Provide Data Management/Recovery for client's hard drives
- Create network solutions for clients who have multiple online-capable devices at home (i.e. How to share files with all network capable devices on the home network)
- Responsible for providing in-home and business IT support/consultation
- Troubleshoot and repair Hewlett Packard laser Jet, Lexmark , Dell and IBM Printers
- Configure and repair Laptop's including, IBM,COMPAQ,TOSHIBA, HP and DELL
