Jonathan Marino
Helpdesk Analyst
Professional Status
Employed
Open to opportunities
About Me
*Dynamic, qualified, and highly ethical Computer Support Specialist with over 10 years of extensive experience professionally certified in Cisco, CompTIA and Microsoft.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
Help Desk Analyst
New York Road Runners
Since January 2008
- Troubleshoot any user PC desktop/ Laptops related issues (i.e. Spyware and/or virus removal
- procedures, Microsoft office 2007/2010 issues, hardware failure, etc.)
- Utilize Exchange 2010 for resolving e-mail issues remotely and hands-on
- Configuration of Cisco Routers - Platform: 2800, 3640, 2600
- Configuration of Cisco Switches - Platform: Cat3550, Cat2950
- Configuring and Providing support to MAC OS X 10.6 Snow Leopard, 10.7 Lion (Mac office 2011, IPads. IPhones, etc.)
- Provide VPN configuration for end-user to access servers from outside our network
- Install And Troubleshoot Adobe Creative Suite for PC/Macs
- Troubleshoot issues related to LAN configurations.
- Create and Troubleshoot user accounts in Active Directory/ MS Exchange Server
- Understanding of VOIP protocols and Codecs SIP, RTP, G.711, G.729, H.323
- Installation and Troubleshooting of VoIP/IP Telephony
- Design, implementation, ongoing management and troubleshooting of Cisco Unified
- Communications Systems, including Call Manager / Unified Communications Manager.
- Deployment of Cisco IP Phones - Series: 7942
- Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail
- system as well as troubleshooting message waiting indication and call handler configurations for
- users
