Jonathan Marino
Helpdesk Analyst
Professional Status
Employed
Open to opportunities
About Me
*Dynamic, qualified, and highly ethical Computer Support Specialist with over 10 years of extensive experience professionally certified in Cisco, CompTIA and Microsoft.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
Lead Service Technician
Best Buy
February 2003
to August 2005
- Configure/troubleshoot local and network printers
- Deploy and roll-out new and used PC’s and printers
- Support Microsoft Office suite, installation and troubleshooting
- Install new operating system on a variety of PC models as well as format hard drives; creating and distributing images with Norton Ghost
- Assisting in syncing Blackberry with Microsoft Outlook
- Repair PC's including, IBM, COMPAQ, HP and DELL
- Troubleshoot and repair Hewlett Packard laser Jet, Lexmark and Epson Printers
- Provide onsite and telephone support to customers on a day –to-day basis
