Jonathan Marino
Helpdesk Analyst
Professional Status
Employed
Open to opportunities
About Me
*Dynamic, qualified, and highly ethical Computer Support Specialist with over 10 years of extensive experience professionally certified in Cisco, CompTIA and Microsoft.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
Jr. Network Administrator
American Income Life
January 2001
to January 2002
- Assist users with login issues, locked accounts and password resets
- Deploy and roll-out new and used PC's and printers across Network
- Sync user Outlook settings, e-mails, calendar, and address book
- Access servers to backup, store, or recover client files and folders (Documents and Settings folder,)
- Provide System/Network administration support to Windows Server 2000
- Supported Microsoft Office suite, installation and troubleshooting
- Installed new operating system on a variety of PC models as well as format hard drives; creating and distributing images with Norton Ghost
- Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues
