Jonathan Marino
Helpdesk Analyst
Professional Status
Employed
Open to opportunities
About Me
*Dynamic, qualified, and highly ethical Computer Support Specialist with over 10 years of extensive experience professionally certified in Cisco, CompTIA and Microsoft.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
*Demonstrated ability to exceed technical, business, and customer requirements by integrating computer skills, customer support experience, and related education. Skilled at troubleshooting, while minimizing customer stress levels.
*Strategic, analytical, focused and results driven IT professional with increasingly responsible experience in systems management, Windows Server administration, troubleshooting, maintenance, repair, and implementations.
*Self-motivated and capable to work independently or in a team with demonstrated ability to prioritize tasks to accomplish maximum results, timely completion of projects, tackle new challenges, and ability to address organizational problems with innovative solutions.
Help Desk Analyst
New York Road Runners
Since January 2008
- Troubleshoot any user PC desktop/ Laptops related issues (i.e. Spyware and/or virus removal
- procedures, Microsoft office 2007/2010 issues, hardware failure, etc.)
- Utilize Exchange 2010 for resolving e-mail issues remotely and hands-on
- Configuration of Cisco Routers - Platform: 2800, 3640, 2600
- Configuration of Cisco Switches - Platform: Cat3550, Cat2950
- Configuring and Providing support to MAC OS X 10.6 Snow Leopard, 10.7 Lion (Mac office 2011, IPads. IPhones, etc.)
- Provide VPN configuration for end-user to access servers from outside our network
- Install And Troubleshoot Adobe Creative Suite for PC/Macs
- Troubleshoot issues related to LAN configurations.
- Create and Troubleshoot user accounts in Active Directory/ MS Exchange Server
- Understanding of VOIP protocols and Codecs SIP, RTP, G.711, G.729, H.323
- Installation and Troubleshooting of VoIP/IP Telephony
- Design, implementation, ongoing management and troubleshooting of Cisco Unified
- Communications Systems, including Call Manager / Unified Communications Manager.
- Deployment of Cisco IP Phones - Series: 7942
- Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail
- system as well as troubleshooting message waiting indication and call handler configurations for
- users
Field Service Technician
Siemens Business Services
September 2006
to November 2008
- Perform on-site analysis, diagnosis, and resolution of complex PC/MAC problems for a variety of end users, and recommend implement corrective hardware /software solutions, including off-site repair as needed
- Process units for shipping which need to be sent out to our service center for repair
- Provide Data Management/Recovery for client's hard drives
- Create network solutions for clients who have multiple online-capable devices at home (i.e. How to share files with all network capable devices on the home network)
- Responsible for providing in-home and business IT support/consultation
- Troubleshoot and repair Hewlett Packard laser Jet, Lexmark , Dell and IBM Printers
- Configure and repair Laptop's including, IBM,COMPAQ,TOSHIBA, HP and DELL
Lead Service Technician
Best Buy
February 2003
to August 2005
- Configure/troubleshoot local and network printers
- Deploy and roll-out new and used PC’s and printers
- Support Microsoft Office suite, installation and troubleshooting
- Install new operating system on a variety of PC models as well as format hard drives; creating and distributing images with Norton Ghost
- Assisting in syncing Blackberry with Microsoft Outlook
- Repair PC's including, IBM, COMPAQ, HP and DELL
- Troubleshoot and repair Hewlett Packard laser Jet, Lexmark and Epson Printers
- Provide onsite and telephone support to customers on a day –to-day basis
Jr. Network Administrator
American Income Life
January 2001
to January 2002
- Assist users with login issues, locked accounts and password resets
- Deploy and roll-out new and used PC's and printers across Network
- Sync user Outlook settings, e-mails, calendar, and address book
- Access servers to backup, store, or recover client files and folders (Documents and Settings folder,)
- Provide System/Network administration support to Windows Server 2000
- Supported Microsoft Office suite, installation and troubleshooting
- Installed new operating system on a variety of PC models as well as format hard drives; creating and distributing images with Norton Ghost
- Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues
