A highly experienced bilingual IT Director with a proven track record of providing outstanding service to both internal and external clients, I have over 15 years’ experience demonstrating strong and varied hands-on technical skills, coupled with excellent leadership, organisational and communication skills.
I currently manage a team of 3 technicians handling: • Internal IT support for approximately 250 users, including a 24/7 Call Centre handling medical assistance cases. • Data centre operations for a site hosting resources (mainly email & BES services) for users in the Europe\Central Asia region. • Asset management (inventory & ageing hardware tracking & upgrading) Projects overseen: • Exchange 2003 to 2010 • Call centre Telco upgrade (PABX, ACD upgrade, voicemail & call recording). • Backup upgrade to BE2012 & EMC Datadomain integration. • SAN VNX5300 installation for Exchange 2010 & VM infrastructure. • SAN VNX5200 planned installation. • WAN upgrade. • Internet Upgrade. • Wifi Infrastructure Implementation. • Mobile phone migration to a new operator. • Migration from Blackberry to IOS • CAPEX\OPEX budget management.
