A highly experienced bilingual IT Director with a proven track record of providing outstanding service to both internal and external clients, I have over 15 years’ experience demonstrating strong and varied hands-on technical skills, coupled with excellent leadership, organisational and communication skills.
Develop and conduct Bloomberg technical courses to train client IT staff in troubleshooting and maintaining Bloomberg systems.
Internal Support:
IT support in a Windows 2000\XP Active Directory environment (approximately 70 people: Technical staff, TV\print journalists, PR staff and international office administration staff).
Manage IT spares inventory for Paris office.
Vendor Relations
Manage resources for rapidly changing daily priorities.
Paris Air Show temporary newsroom planning and set-up 2001, 2003, 2005.
Organisation and supervision of office relocations (internal and external).
Liaison with EMEA headquarters (London) for large projects and logistical requirements.
External clients
Pre-install planning, installation and maintenance in liaison with client IT.
Post-installation introduction of new users to system.
Support and maintenance of Bloomberg hardware and software for end users.
Presentation of new technology to clients - both end users and IT.
Manage Client spares inventory.
Telephone support for clients.
Sales technical support with prospects or existing clients.