John Mahony
Information Technology Manager
49 years old
Paris (75012) France
Professional Status
Employed
Open to opportunities
About Me
A highly experienced bilingual IT Director with a proven track record of providing outstanding service to both internal and external clients, I have over 15 years’ experience demonstrating strong and varied hands-on technical skills, coupled with excellent leadership, organisational and communication skills.
Global Level 2 Technical Support Manager
Fastbooking
Since December 2016
- Management of a team of six application support analysts in three different countries: France, India and Singapore.
Optimisation of the application support chain by creating new and modifying existing support processes.
Significant reduction in support ticket backlog.
Fostered a productive and efficient team spirit in a geographically disparate team.
Company Description
FASTBOOKING provides leading-edge products and solutions to the hospitality industry to increase profits by maximizing direct bookings and brand visibility in the digital distribution environment.
Company website
IT Director, France
International SOS
Since April 2012
Full-time
Paris
France
- I currently manage a team of 3 technicians handling:
• Internal IT support for approximately 250 users, including a 24/7 Call Centre handling medical assistance cases.
• Data centre operations for a site hosting resources (mainly email & BES services) for users in the Europe\Central Asia region.
• Asset management (inventory & ageing hardware tracking & upgrading)
Projects overseen:
• Exchange 2003 to 2010
• Call centre Telco upgrade (PABX, ACD upgrade, voicemail & call recording).
• Backup upgrade to BE2012 & EMC Datadomain integration.
• SAN VNX5300 installation for Exchange 2010 & VM infrastructure.
• SAN VNX5200 planned installation.
• WAN upgrade.
• Internet Upgrade.
• Wifi Infrastructure Implementation.
• Mobile phone migration to a new operator.
• Migration from Blackberry to IOS
• CAPEX\OPEX budget management.
Information Services Director France
Debevoise & Plimpton LLP
September 2007
to January 2011
- Debevoise & Plimpton is a New York-based international corporate law firm.
- Principal Responsibilities:
- Manage a team of 3 people as well as internal Helpdesk for 140 users.
- Implement Global IS strategy in the Paris Office.
- Local datacenter\network infrastructure management (servers, WAN\LAN switches and routers, cabling, backup infrastructure).
- Budget Management
- Define and implement IT training requirements for non-technical office staff.
- Projects overseen: WAN upgrade; Upgrade from Backup Exec 10 to 12; CallPilot voicemail system upgrade and rollout of desktop messaging client; Videoconference system installation; UPS upgrade; Exchange server upgrade; Blackberry Server Installation.
Field Service Engineer
Bloomberg L.P.
December 2000
to August 2007
- Develop and conduct Bloomberg technical courses to train client IT staff in troubleshooting and maintaining Bloomberg systems.
- Internal Support:
- IT support in a Windows 2000\XP Active Directory environment (approximately 70 people: Technical staff, TV\print journalists, PR staff and international office administration staff).
- Manage IT spares inventory for Paris office.
- Vendor Relations
- Manage resources for rapidly changing daily priorities.
- Paris Air Show temporary newsroom planning and set-up 2001, 2003, 2005.
- Organisation and supervision of office relocations (internal and external).
- Liaison with EMEA headquarters (London) for large projects and logistical requirements.
- External clients
- Pre-install planning, installation and maintenance in liaison with client IT.
- Post-installation introduction of new users to system.
- Support and maintenance of Bloomberg hardware and software for end users.
- Presentation of new technology to clients - both end users and IT.
- Manage Client spares inventory.
- Telephone support for clients.
- Sales technical support with prospects or existing clients.
Helpdesk Analyst- GEMS
Sykes Enterprises Inc. France
February 2000
to December 2000
- Located in Les Ulis, France, near Paris.
- Helpdesk Technician for GE Medical Systems France.
Helpdesk Technician - Eircom
Sykes Enterprises Inc. Ireland
September 1998
to October 1999
- Located in Shannon Ireland.
- Telecom Eireann Internet (now Eircom) technical support level 1 & 2.
