John Mahony
Information Technology Manager
49 years old
Paris (75012) France
Professional Status
Employed
Open to opportunities
About Me
A highly experienced bilingual IT Director with a proven track record of providing outstanding service to both internal and external clients, I have over 15 years’ experience demonstrating strong and varied hands-on technical skills, coupled with excellent leadership, organisational and communication skills.
Global Level 2 Technical Support Manager
Fastbooking
Since December 2016
- Management of a team of six application support analysts in three different countries: France, India and Singapore.
Optimisation of the application support chain by creating new and modifying existing support processes.
Significant reduction in support ticket backlog.
Fostered a productive and efficient team spirit in a geographically disparate team.
IT Director, France
International SOS
Since April 2012
Full-time
Paris
France
- I currently manage a team of 3 technicians handling:
• Internal IT support for approximately 250 users, including a 24/7 Call Centre handling medical assistance cases.
• Data centre operations for a site hosting resources (mainly email & BES services) for users in the Europe\Central Asia region.
• Asset management (inventory & ageing hardware tracking & upgrading)
Projects overseen:
• Exchange 2003 to 2010
• Call centre Telco upgrade (PABX, ACD upgrade, voicemail & call recording).
• Backup upgrade to BE2012 & EMC Datadomain integration.
• SAN VNX5300 installation for Exchange 2010 & VM infrastructure.
• SAN VNX5200 planned installation.
• WAN upgrade.
• Internet Upgrade.
• Wifi Infrastructure Implementation.
• Mobile phone migration to a new operator.
• Migration from Blackberry to IOS
• CAPEX\OPEX budget management.
Information Services Director France
Debevoise & Plimpton LLP
September 2007
to January 2011
- Debevoise & Plimpton is a New York-based international corporate law firm.
- Principal Responsibilities:
- Manage a team of 3 people as well as internal Helpdesk for 140 users.
- Implement Global IS strategy in the Paris Office.
- Local datacenter\network infrastructure management (servers, WAN\LAN switches and routers, cabling, backup infrastructure).
- Budget Management
- Define and implement IT training requirements for non-technical office staff.
- Projects overseen: WAN upgrade; Upgrade from Backup Exec 10 to 12; CallPilot voicemail system upgrade and rollout of desktop messaging client; Videoconference system installation; UPS upgrade; Exchange server upgrade; Blackberry Server Installation.
Field Service Engineer
Bloomberg L.P.
December 2000
to August 2007
- Develop and conduct Bloomberg technical courses to train client IT staff in troubleshooting and maintaining Bloomberg systems.
- Internal Support:
- IT support in a Windows 2000\XP Active Directory environment (approximately 70 people: Technical staff, TV\print journalists, PR staff and international office administration staff).
- Manage IT spares inventory for Paris office.
- Vendor Relations
- Manage resources for rapidly changing daily priorities.
- Paris Air Show temporary newsroom planning and set-up 2001, 2003, 2005.
- Organisation and supervision of office relocations (internal and external).
- Liaison with EMEA headquarters (London) for large projects and logistical requirements.
- External clients
- Pre-install planning, installation and maintenance in liaison with client IT.
- Post-installation introduction of new users to system.
- Support and maintenance of Bloomberg hardware and software for end users.
- Presentation of new technology to clients - both end users and IT.
- Manage Client spares inventory.
- Telephone support for clients.
- Sales technical support with prospects or existing clients.
Helpdesk Analyst- GEMS
Sykes Enterprises Inc. France
February 2000
to December 2000
- Located in Les Ulis, France, near Paris.
- Helpdesk Technician for GE Medical Systems France.
Helpdesk Technician - Eircom
Sykes Enterprises Inc. Ireland
September 1998
to October 1999
- Located in Shannon Ireland.
- Telecom Eireann Internet (now Eircom) technical support level 1 & 2.
- Datacentre Operations
- IT management: PCs, laptops, cellphones, printing services, telephony
- Project Management
- Good knowledge of LAN\WAN technologies
- Operating Systems: Windows 2000, XP, 7, Server 2003, 2007, Cisco IOS, Apple IOS
- User Support\Helpdesk Management
- Helpdesk Management
- Team Leadership
- Vendor relations.
- Budgeting
- Recruitment of team members
- Bilingual English (native)-French
Computer Programming, Hardware and Networking
