In charge of the Windows and VMware CoE (Center of Excellence). Responsible to maintain in operational condition hundreds of VMWare servers and thousands of Windows servers spread across more than ten customer accounts. My international interdisciplinary teams are also greatly involved in pre-sales actions and projects building to create new environments and win new outsourcing contracts.
Identify and implement an optimized delivery model
Manage internal processes (RACIs, KPIs, costs...)
Manage team HR cycle (annual appraisal, training plan, ...)
Detailed Description
New customers integration in delivery model:
GEFCO in 2013
TDF en 2012
Management of multidisciplinary and international teams - 80 persons: India, Poland and France (offshore rate of 80% on Business as Usual activities)
Customer Satisfaction Evaluation (CSE) improved by 12% in 2013
