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Jerry Weinberger

Call Center/Customer Service Executive

Jerry Weinberger
Professional Status
Unemployed
Available
About Me
CALL CENTER/CUSTOMER SERVICE MANAGEMENT: Accomplishments in all aspects of call center management: quality processes, employee management/training, human resources, technology, budgeting, financial planning and strategic planning. Represent and communicate the voice of the customer to everyone within the enterprise, influencing company leaders when required. Responsible for single site call centers up to 600 CSRs, and multiple site call centers with a total of over 2,000 CSRs including inbound/outbound customer service, sales and telemarketing. Achieved numerous successes by utilizing effective, creative techniques to establish and maintain a call center culture that supports company goals.

LEADERSHIP: Proven leadership skills by setting high performance standards, providing ongoing feedback and leading by example. This is quantified by achieving leadership scores while at FedEx in the top 1% of the entire company for 6 years straight. Ability to identify, motivate and develop talent, as evidenced by upward mobility of direct reports and leadership bench strength. Experienced in leading diverse teams and workgroups; demonstrated by smooth transitions in four separate instances of company mergers, acquisitions and company downsizing.

COMMUNICATION SKILLS: Firm belief that communication across the enterprise, both internally within the organization and externally with customers/vendors, is of utmost importance. As the leader of customer service departments/organizations, implemented or improved processes to obtain, identify and track customer feedback through surveys, focus groups and direct feedback to CSRs. Experience in public relations and advertising by appearing in national TV campaigns, and have demonstrated strong interpersonal and presentation skills through motivational speeches at conferences and symposiums. Accomplished management trainer and motivational speaker.
Resume created on DoYouBuzz
  • Call Center
  • Customer-focused
  • Leadership
  • Strategic Planning
  • Change Management
  • Management
  • Training
  • Teamwork
  • Customer Service
  • New Hire Training
  • Outsourcing
  • Start-ups
  • People Skills
  • Call center start-up
  • Executive-Level Relationships
  • Call Center Administration
  • Strategic Communications
  • Performance Management
  • Service Delivery
  • Operational Excellence
  • Quality Management
  • Service Management
  • Knowledge Management
  • Key Performance Indicators
  • People Development
  • Marketing
  • Human Resources
  • Mass Hiring
  • Recruiting
  • Department Budgeting
  • Budget
  • Workforce Management
  • Workforce Planning
  • Operations Management
  • Sales Operations
  • Presentations
  • Presenter
  • Public Speaking
  • Public Relations
  • Motivational Speaking
  • Motivation
  • Curriculum Design
  • Training Delivery
  • Negotiation
  • Outsourcing Management
  • Customer Retention
  • Microsoft Office
  • Disaster Recovery
  • Call Center Technology
  • Call Centers
  • Management
  • Leadership
  • Contract Negotiation