10 years experience in corporate IT, extensive experience in systems management technologies with a focus on Microsoft and Citrix infrastructure.
Advise and help clients implementing procedures for their information technology infrastructures in order to meet their business objectives or overcome problems, improve the structure and efficiency of an organisation's IT systems.
As part of the Support Department, I was in charge of:
Providing hardware & software support for the whole range of Apple Products
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
