10 years experience in corporate IT, extensive experience in systems management technologies with a focus on Microsoft and Citrix infrastructure.
Advise and help clients implementing procedures for their information technology infrastructures in order to meet their business objectives or overcome problems, improve the structure and efficiency of an organisation's IT systems.
Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
As IT consultant, I work in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems, improve the structure and efficiency of an organisation's IT systems.
As Microsoft systems engineer, design and implementation of computer systems, software and networks. I ensure that computer systems function efficiently and securely to support organization and client's information technology needs.
As System Administrator I was responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
As part of the Support Department, I was in charge of:
Providing hardware & software support for the whole range of Apple Products
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
As part of the Monitoring GSM Network traffic Team I was in charge of the redaction of proactive procedures for problem preventions and resolutions, interfaced with Lucent technologies software developers and technical staff.
