Jenny APPERT
Event Project Manager
45 years old
Tunbridge Wells (TN4 9HP) United Kingdom
Professional Status
Employed
Open to opportunities
About Me
I am an experienced creative international events manager with 10 years worth of experience in the MICE industry. Whilst I am a French native, I am regularly commended for my fluency in both English and Spanish, which (along with French) has benefited my previous employers greatly during the run-up to and delivery of numerous international events. I also have a working knowledge of Italian. Being multilingual has also been vital when dealing with French/Spanish/Italian accounts, liaising with certain companies' overseas offices and communicating effectively with foreign delegates.
Passionate about using ideas, initiative and excellent interpersonal skills to participate in projects. Good communicator at all levels and a confident negotiator who thrives on challenges and creativity.
Specialties: International Event Management, Project Management, Problem Solving, Language skills, Creativity, Negotiation, Communication, Customer relations
Passionate about using ideas, initiative and excellent interpersonal skills to participate in projects. Good communicator at all levels and a confident negotiator who thrives on challenges and creativity.
Specialties: International Event Management, Project Management, Problem Solving, Language skills, Creativity, Negotiation, Communication, Customer relations
Event Manager
ETM
Since November 2017
Full-time
London
United Kingdom
- Overall full project management and coordination of group travel arrangements
- Client & delegate liaison
- Negotiating with suppliers to ensure the most cost-effective fares for the client while maximising revenue
- Preparation of proposals, quotations destination feasibility studies and occasional pitching to clients
- Budgeting and project financial management
- Full account reconciliation of projects
- Occasional travel and on-site management when required
EMEIA Meetings & Events Planner - Apple Ltd UK
CWT Meetings and Events / Apple
February 2016
to May 2017
Full-time
London
United Kingdom
- Always responsible for end to end management
- Management of A.V. for events
- Proactively escalate potential client or program issues for timely resolution
- Responsible for completing Statement of Works for clients
- Ownership of timeline, budget/pro-forma, and group reporting
- Financial accountability for programs including adherence to standard or client deposit terms, terms and conditions of client contract, and billing guidelines
- Management of supplier partners and internal support areas to ensure quality and timely delivery
- Provide program feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review
- Presents proposals and debriefs to customers as required
- Escalate delivery issues through notification of management to ensure continuous improvement of M&E processes, procedures and tools
- Travel on-site for assigned programs, acting as the business lead. Collaborate with on-site Lead
- Complies with M & E technology usage as required (Star-Cite)
- Time tracks as requested by management
- Responsible for creating and maintaining meeting profiles for assigned programs
- Responsible for negotiating all vendor contracts, independently, related to a particular event, including, air, hotel etc
- Could act in capacity of Trip Director
- Identify up-selling opportunities and action accordingly
- Meeting measurable performance targets
- Dealing fluently in 3 languages: English, French and Spanish
Event Manager / Personal Assistant (Assisting partner in the family business)
Michael Elliott Grant - Property Barrister (Counsel)
December 2014
to February 2016
Temporary Work
Leeds/London
United Kingdom
- While in Leeds in 2014 I decided to assist my partner in developing his career as a barrister *
- While in Leeds in 2014 I decided to assist my partner in developing his career as a barrister *
- Responsible for making appointments, arranging meetings, seminars & networking events and managing diaries
- Billing / Account / Finance management
- Planning the workload to avoid clashes of court times
- Ensure the confidentiality of all the Firm’s and clients’ documentation and information
- Making travel and accommodation arrangements when necessary
- Arranging meetings on behalf of the barrister with the instructing solicitor and client to discuss the case
- Dealing with lower level legal research & queries
- Liaising with solicitors and barrister chambers
- Helping in preparing hearings and cases
- Monitoring general administrative duties
- Prepare mail and enclosures for dispatch
- Prepare correspondence and documents through audio-typing and word processing
- Maintain or improve on the current standards of document presentation
Event Account Manager
First Event Ltd
April 2014
to December 2014
Temporary Work
Leeds
United Kingdom
- Development, production and delivery of projects from proposal right up to delivery
- Full project management for international conferences and worldwide incentive trips
- Dealing with the following sectors: Food Industry, Building and Healthcare clients
- International venue finding
- Negotiation with suppliers/vendors and managing its relationships
- Proposal writing
- Conduct event site inspections (domestic and international travel)
- Use of event management softwares: EventsForce, Sage pay and Traveller
- Managing online registration’s, website content and downloads
- Day-to-day budget management
- Account & delegate management
- To service and coordinate all AV requirements as requested by clients
- Technical solution design, support, specification and costings for client event and hire requirements
- Onsite management
- Producing RFP’s, analysing results and managing contract negotiations
- Analytics including creating monthly reports and post event analysis
- Dealing fluently in three languages: French, Spanish and English
- Managing a team
- Attend professional trade shows
Account Manager
W&O Events
August 2013
to December 2013
Temporary Work
London
United Kingdom
- Full delegate management for meetings of 600 + people in Copenhagen, Munich & Madrid for an international pharmaceutical client
- Hotel management (management of room blocks, attrition, cancellation and deposit schedules)
- Liaising with clients, hotels, delegates, venues and other suppliers so that all elements of the event are properly booked, organised and accounted for
- Develop & manage attendee management website
- Schedule and attend supplier onsite visits prior the event
- Use of event management software: eTouches
- Demonstrate innovation utilising the latest digital technologies to develop creative propositions for events and third party acquisitions pitches
- Dealing fluently in three languages: French, Spanish and English
- Prepare onsite running orders and program binders for team/clients
- Track datas for accurate final attendee report (cancellations, no shows... etc)
- Onsite management
- Conduct debriefing with clients
Senior Project & Account Manager
The Black Tomato Agency
February 2012
to June 2013
Full-time
London
United Kingdom
- Event concept creation - worldwide incentive trips (from 10 to 150 people traveling to Europe (Berlin, Budapest, Lisbon, Barcelona, Rome, Greece, Malta...), Asia (Nepal, India...), Africa (Morocco, Dubai...), North America (Miami, Canada, Québec...), South America (Mexico, Colombia, Panama...))
- Dealing with automotive, insurance, banks & Law firm clients
- Venue research & supplier management
- Proposal writing (English & French)
- Negotiation with suppliers/vendors
- Conduct event site inspections
- Liaising with clients, hotels, venues and other suppliers so that all elements for an event are properly booked, organised and accounted for
- Liaise with Hays group air travel for air reservation and ticketing
- Maintaining a calendar of events for effective long term planning & management
- Program payment schedule management
- Day-to-day budget management
- Account & delegate management
- Project planning for each event, including budgeting, monitoring against plan
- In charge of accommodation, schedules, travel, day plans and registration procedures
- Working across departments with Content, Sales, Finance and the Executive to ensure all objectives are achieved
- Prepare onsite running orders and program binders for team/clients
- Conduct internal event briefings with the team
- On the day of an event, to lead the team on the ground for event setup
- Post programme debriefings with clients
- Post event reconciliation with final billing and supplier payments
- Attend familiarisation trips to gain destination knowledge
- Attend professional trade shows
Event Project Executive
Zibrant Ltd
March 2010
to February 2012
Full-time
Canterbury
United Kingdom
- Dealing fluently in three languages: English, Spanish & French
- Pharmaceutical meetings, congresses, Incentives, International Events
- Full Event and Delegate Management: onsite and offsite
- Managing Budgets
- Liaising and negotiating with agreed suppliers
- Developing and implementing systems for managing information and processes
- Communicating information effectively to a range of audiences (email, phone and in person)
- Researching new venues and going on site visits
- Prepare welcome packs for onsite distribution
- Providing logistics coordination
- Meeting and greeting guests on site
- Supervising event activities, such as checking that floor plan, layouts, catering and equipment requirements go according to plan
- Use of event management software: StarCite
- Management of A.V. for events
- Represent the company with site meetings and liaise with clients, contractors, suppliers, partners, venues, agencies, artists, production houses as required
- Attend familiarisation trips to gain more destination knowledge
Supply Management Executive
Gomez Ltd
July 2009
to February 2010
Temporary Work
Bridge, Kent
United Kingdom
- Dealing fluently in three languages: English, Spanish & French
- Monitoring the current feedstock movement and report implications and opportunities
- Monitoring logistics of purchased fruits & vegetables across supply chain, including sea, air and ground shipments
- Domestic and overseas
- Responsible for day-to-day procurement activities, stock control & to maintain the highest level of quality, lowest cost and designs and implementation of suitable logistics
- Following market conditions, price trends, future markets, prepares regular market reports
- Liaising with the growers and the hauliers and maintaining good working relationships
Socio-Educational Co-ordinator, Youth Worker
Cigales & Grillons
February 2008
to February 2009
Temporary Work
Orléans
France
- Organising entertaining activities and educational guided tours
- Implementing and complying with health and safety regulations
- Collective leadership with the teaching team
- Putting in place evaluation meetings and debriefing
- Being a representative of Cigales & Grillons to partners, venues and parents
Export Assistant
Children's Fashion Europe
May 2007
to December 2007
Temporary Work
Valencia
Spain
- Dealing fluently in three languages: English, Spanish & French
- Producing commercial export documentations
- Organising Events: “Children Fashion Fair”
- Using new media technologies and tools for communicating and networking
- General administration
- Translating (French, English, Spanish)
- Liaising with the associates
Cultural Events & Marketing Attaché
Route 66 Idiomas
February 2007
to May 2007
Temporary Work
Valencia
Spain
- Undertaking educational activities, city tours, day trips
- Promoting the school and implementing the communication plan
- Keeping the school magazine up-to-date
- Sending and writing newsletters
- Carrying out reports and studies regarding the competition
Maître d'hôtel for national and international events
Musée du Louvre
January 2006
to November 2006
Temporary Work
Paris
France
- Events, Seminars, réceptions
- In charge of fine dining services
- Greeting customers, supervise service staff
- Co-ordinating the management of the restaurant
Sales and Marketing Attaché
La Marina de Paris
August 2005
to September 2006
Temporary Work
Paris
France
- Undertaking and organising special events and meetings
- Promoting the company through booklets, leaflets and fairs
- Carrying out market research to improve sales
- Providing logistics coordination
- Responsible for passengers’ health and safety
Tour Wholesaler Assistant
Voyages Gallia
August 2004
to August 2005
Temporary Work
Paris
France
- Creating and marketing inclusive tours and independent tours
General Studies (Maths, English, French, German, Finance, Law, Philosophy, French Literature)
Brevet des collèges (equivalent to 10 GCSE's: incl. Maths & English)
Collège de Sombernon
September 1992
to June 1996
General Studies - 10 GCSE's: incl. Maths & English
- Creativity
- Negotiation
- Customer relations
- Excellent knowledge of audio-visual equipment and techniques
- IT & New Technology
- Event Management Softwares: StarCite, eTouches & EventsForce
- Attention to detail
- Excellent oral and written communication skills
- Time and Project management skills
- Problem solving
- English (fluent),
- French (mother tongue),
- Spanish (good working knowledge),
- Italian (good notions),
- Hebrew (beginner),
- French Sign Language (Level A.1.2).
- Photography,
- Theatre,
- Comedy,
- Cooking,
- Cinema,
- Knitting,
- Sewing.
- Countries visited: Israel, Mali, Tunisia, Morocco, Canarias Islands, Spain, Greece, Malta, Italy, France, Belgium, England, Scotland, Wales, Ireland, Switzerland, Australia, Indonesia, Singapore, Nepal, Colombia, Panama, Mexico, USA, The Caribbean, Russia....
- Foreign cultures
- Oenology - WSET Wines & Spirits,
- Mediterranean Cuisine (French, Italian, Spanish, Moroccan...),
- Indian Cuisine,
- Japanese Cuisine,
- Nutrition.
- Martial Arts
- Ice Hockey
- Dancing,
- Running,
- Trekking.
- Volunteering in an Hospital Radio Station
