I am an experienced creative international events manager with 10 years worth of experience in the MICE industry. Whilst I am a French native, I am regularly commended for my fluency in both English and Spanish, which (along with French) has benefited my previous employers greatly during the run-up to and delivery of numerous international events. I also have a working knowledge of Italian. Being multilingual has also been vital when dealing with French/Spanish/Italian accounts, liaising with certain companies' overseas offices and communicating effectively with foreign delegates.
Passionate about using ideas, initiative and excellent interpersonal skills to participate in projects. Good communicator at all levels and a confident negotiator who thrives on challenges and creativity.
Specialties: International Event Management, Project Management, Problem Solving, Language skills, Creativity, Negotiation, Communication, Customer relations
Proactively escalate potential client or program issues for timely resolution
Responsible for completing Statement of Works for clients
Ownership of timeline, budget/pro-forma, and group reporting
Financial accountability for programs including adherence to standard or client deposit terms, terms and conditions of client contract, and billing guidelines
Management of supplier partners and internal support areas to ensure quality and timely delivery
Provide program feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review
Presents proposals and debriefs to customers as required
Escalate delivery issues through notification of management to ensure continuous improvement of M&E processes, procedures and tools
Travel on-site for assigned programs, acting as the business lead. Collaborate with on-site Lead
Complies with M & E technology usage as required (Star-Cite)
Time tracks as requested by management
Responsible for creating and maintaining meeting profiles for assigned programs
Responsible for negotiating all vendor contracts, independently, related to a particular event, including, air, hotel etc
Could act in capacity of Trip Director
Identify up-selling opportunities and action accordingly
Meeting measurable performance targets
Dealing fluently in 3 languages: English, French and Spanish