Experience — Jenny APPERT

About Me

I am an experienced creative international events manager with 10 years worth of experience in the MICE industry. Whilst I am a French native, I am regularly commended for my fluency in both English and Spanish, which (along with French) has benefited my previous employers greatly during the run-up to and delivery of numerous international events. I also have a working knowledge of Italian. Being multilingual has also been vital when dealing with French/Spanish/Italian accounts, liaising with certain companies' overseas offices and communicating effectively with foreign delegates.

Passionate about using ideas, initiative and excellent interpersonal skills to participate in projects. Good communicator at all levels and a confident negotiator who thrives on challenges and creativity.

Specialties: International Event Management, Project Management, Problem Solving, Language skills, Creativity, Negotiation, Communication, Customer relations

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Experiences

Overall full project management and coordination of group travel arrangements
Client & delegate liaison
Negotiating with suppliers to ensure the most cost-effective fares for the client while maximising revenue
Preparation of proposals, quotations destination feasibility studies and occasional pitching to clients
Budgeting and project financial management
Full account reconciliation of projects
Occasional travel and on-site management when required

Company website

http://www.traveletm.co.uk

EMEIA Meetings & Events Planner - Apple Ltd UK

CWT Meetings and Events / Apple

February 2016 to May 2017

Full-time

London

United Kingdom

Always responsible for end to end management
Management of A.V. for events
Proactively escalate potential client or program issues for timely resolution
Responsible for completing Statement of Works for clients
Ownership of timeline, budget/pro-forma, and group reporting
Financial accountability for programs including adherence to standard or client deposit terms, terms and conditions of client contract, and billing guidelines
Management of supplier partners and internal support areas to ensure quality and timely delivery
Provide program feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review
Presents proposals and debriefs to customers as required
Escalate delivery issues through notification of management to ensure continuous improvement of M&E processes, procedures and tools
Travel on-site for assigned programs, acting as the business lead. Collaborate with on-site Lead
Complies with M & E technology usage as required (Star-Cite)
Time tracks as requested by management
Responsible for creating and maintaining meeting profiles for assigned programs
Responsible for negotiating all vendor contracts, independently, related to a particular event, including, air, hotel etc
Could act in capacity of Trip Director
Identify up-selling opportunities and action accordingly
Meeting measurable performance targets
Dealing fluently in 3 languages: English, French and Spanish

Event Manager / Personal Assistant (Assisting partner in the family business)

Michael Elliott Grant - Property Barrister (Counsel)

December 2014 to February 2016

Temporary Work

Leeds/London

United Kingdom

- While in Leeds in 2014 I decided to assist my partner in developing his career as a barrister *
Responsible for making appointments, arranging meetings, seminars & networking events and managing diaries
Billing / Account / Finance management
Planning the workload to avoid clashes of court times
Ensure the confidentiality of all the Firm’s and clients’ documentation and information
Making travel and accommodation arrangements when necessary
Arranging meetings on behalf of the barrister with the instructing solicitor and client to discuss the case
Dealing with lower level legal research & queries
Liaising with solicitors and barrister chambers
Helping in preparing hearings and cases
Monitoring general administrative duties
Prepare mail and enclosures for dispatch
Prepare correspondence and documents through audio-typing and word processing
Maintain or improve on the current standards of document presentation

Company website

http://www.lettingsbarrister.co.uk

Development, production and delivery of projects from proposal right up to delivery
Full project management for international conferences and worldwide incentive trips
Dealing with the following sectors: Food Industry, Building and Healthcare clients
International venue finding
Negotiation with suppliers/vendors and managing its relationships
Proposal writing
Conduct event site inspections (domestic and international travel)
Use of event management softwares: EventsForce, Sage pay and Traveller
Managing online registration’s, website content and downloads
Day-to-day budget management
Account & delegate management
To service and coordinate all AV requirements as requested by clients
Technical solution design, support, specification and costings for client event and hire requirements
Onsite management
Producing RFP’s, analysing results and managing contract negotiations
Analytics including creating monthly reports and post event analysis
Dealing fluently in three languages: French, Spanish and English
Managing a team
Attend professional trade shows

Company website

http://www.firstevent.co.uk

Full delegate management for meetings of 600 + people in Copenhagen, Munich & Madrid for an international pharmaceutical client
Hotel management (management of room blocks, attrition, cancellation and deposit schedules)
Liaising with clients, hotels, delegates, venues and other suppliers so that all elements of the event are properly booked, organised and accounted for
Develop & manage attendee management website
Schedule and attend supplier onsite visits prior the event
Use of event management software: eTouches
Demonstrate innovation utilising the latest digital technologies to develop creative propositions for events and third party acquisitions pitches
Dealing fluently in three languages: French, Spanish and English
Prepare onsite running orders and program binders for team/clients
Track datas for accurate final attendee report (cancellations, no shows... etc)
Onsite management
Conduct debriefing with clients

Company Description

W&O is a member of ChoiceOne, a worldwide group providing specialist services to the healthcare sector.
With more than a dozen offices across America, Europe and Asia, ChoiceOne combines the global reach of a major service organisation with the regional focus of local specialists.
As dedicated service providers, ChoiceOne businesses are built around teams of highly skilled individuals. Each ChoiceOne business is committed to providing rewarding careers for experienced professionals and to developing the bright young talent that will drive our organization into the future.

Senior Project & Account Manager

The Black Tomato Agency

February 2012 to June 2013

Full-time

London

United Kingdom

Event concept creation - worldwide incentive trips (from 10 to 150 people traveling to Europe (Berlin, Budapest, Lisbon, Barcelona, Rome, Greece, Malta...), Asia (Nepal, India...), Africa (Morocco, Dubai...), North America (Miami, Canada, Québec...), South America (Mexico, Colombia, Panama...))
Dealing with automotive, insurance, banks & Law firm clients
Venue research & supplier management
Proposal writing (English & French)
Negotiation with suppliers/vendors
Conduct event site inspections
Liaising with clients, hotels, venues and other suppliers so that all elements for an event are properly booked, organised and accounted for
Liaise with Hays group air travel for air reservation and ticketing
Maintaining a calendar of events for effective long term planning & management
Program payment schedule management
Day-to-day budget management
Account & delegate management
Project planning for each event, including budgeting, monitoring against plan
In charge of accommodation, schedules, travel, day plans and registration procedures
Working across departments with Content, Sales, Finance and the Executive to ensure all objectives are achieved
Prepare onsite running orders and program binders for team/clients
Conduct internal event briefings with the team
On the day of an event, to lead the team on the ground for event setup
Post programme debriefings with clients
Post event reconciliation with final billing and supplier payments
Attend familiarisation trips to gain destination knowledge
Attend professional trade shows

Detailed Description

This role as an Event & Account Manager is to plan and execute events that fulfill Black Tomato's objectives. This role is very dynamic, incorporating a wide variety of tasks and event types. Working to deadlines, planning and project management is a common feature of work to ensure events run well.
There is a strong people-focused element to this role by virtue of liaising with key clients, hotels, venues, suppliers, partners... etc.
On the day of an event, problem-solving, creativity and determination all play their part in making an event successful.

Company website

http://www.theblacktomatoagency.com

Dealing fluently in three languages: English, Spanish & French
Pharmaceutical meetings, congresses, Incentives, International Events
Full Event and Delegate Management: onsite and offsite
Managing Budgets
Liaising and negotiating with agreed suppliers
Developing and implementing systems for managing information and processes
Communicating information effectively to a range of audiences (email, phone and in person)
Researching new venues and going on site visits
Prepare welcome packs for onsite distribution
Providing logistics coordination
Meeting and greeting guests on site
Supervising event activities, such as checking that floor plan, layouts, catering and equipment requirements go according to plan
Use of event management software: StarCite
Management of A.V. for events
Represent the company with site meetings and liaise with clients, contractors, suppliers, partners, venues, agencies, artists, production houses as required
Attend familiarisation trips to gain more destination knowledge

Dealing fluently in three languages: English, Spanish & French
Monitoring the current feedstock movement and report implications and opportunities
Monitoring logistics of purchased fruits & vegetables across supply chain, including sea, air and ground shipments
Domestic and overseas
Responsible for day-to-day procurement activities, stock control & to maintain the highest level of quality, lowest cost and designs and implementation of suitable logistics
Following market conditions, price trends, future markets, prepares regular market reports
Liaising with the growers and the hauliers and maintaining good working relationships