I am Business /System Analyst with 5+ years of experience across multiple sectors such as Telecom BSS, Product Catalog, Service Integration, Content Marketing. I am a continuous learner and detail-oriented with a Strong analytical orientation and problem-solving capabilities. IT Systems, Business Frameworks, and Architectures excite me!
Contributed to analysis and optimization of the Product Offering Catalog (POC) for Postpaid Telephony and Prepaid to ensure accuracy, completeness, and alignment with business objectives based on Business Requirement Document (BRD) and Customer Journey workshops for a UK-based Telecom firm.
Collaborated with cross-functional teams such as Order Entry and Order Management to gather requirements and define catalog structure.
Developed and maintained documentation including business requirements and process flows.
Acted as a liaison between business stakeholders and technical teams throughout the software development life cycle, ensuring clear communication and understanding of project scope and deliverables.
Conducted comprehensive impact assessments and gap analysis to identify potential risks and opportunities for process optimization.
Responsible for the creation, review, grooming, and prioritization of user stories with clear summary and acceptance criteria.
Contributed to several non-project initiatives such as delivering product training to new joiners.
Worked as a Intergration BA to document and update Interface agreements based on new CR to create a liaison between affected systems
Involved in interactions with Stakeholders of Third Party Applications to come up with End to End Solutions.
Support Dev Teams and Test Teams till the end of the journey.
Worked on multiple Telecom product lines (ex; Mobile Internet, Fixed Line Internet, TV, VOIP, Home Security, Personal Security etc.)
