Experience — Jason Schoemann

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Experiences

Provide a daily "life line" of communication for customers, Regional Sales Managers and the main company in Germany.
Organize and report critical metrics in various Excel formats to management, accounting, Regional Sales Managers, as well as the Inside Sales department.
Constant communication with customers via phone and email to collect vital information, share quotations, keep projects moving along, explain potential issues and often provide guidance in the early states of quoting.
Coordinate with Regional Sales Managers on larger projects (collecting and sharing vital information, maintaining legible and helpful records as the projects progress, striving for unity and cooperation between various departments as projects progress).
Work with other Inside Sales members to work through especially unusual requests or projects and keep each other up to date on product and customer information.
Provide quotations to customers in a timely fashion through various means: basic pricing of standard parts, reviewing previous orders or working cooperatively with the engineering groups in Wisconsin and Germany for custom solutions.
Enter and monitor the progress of customer orders as they make their way through the departments involved. This often includes keeping the customer aware of lead-times, any changes or if anything additional is required from the customer to proceed with an order.

Detailed Description

Hainbuch America has taught me what makes a team productive: communication, cooperation and a shared understanding of the goal.

Works diligently to attain an exceptional knowledge of as many product/ service types and capabilities as possible, and to stay current with all new product development.
Quickly became one of the top producers for completing quotes within the Sales department.
Became the first Inside Sales Rep to quote out of our new CRM system and was utilized to test and help train others in the Sales department on the CRM.
Demonstrated a clear ability to learn quickly, which allowed me to willingly take on new tasks and responsibilities.
Worked directly with management to help address any gaps in processes.
Was utilized by senior management to single-handedly run a " Call Out" program designed to generate orders through direct communication with previous customers.

Detailed Description

This position has actualized and trained my interpersonal skills tremendously, which I believe are the foundation of credibility: the single most important aspect of any relationship with a customer.

Created and maintained thorough records of quotes, sales contacts and prospects in two CRM systems.
Collaborated with management and IT to create reporting tools to make pertinent information quick and easy to access.
Developed the phone presence and email etiquette skills necessary to excel.
Communicated with a high volume of internal and external customers effectively, to insure accurate information was being transmitted to the correct parties.

Detailed Description

This was position was a great opportunity and stepping stone towards my goal of working in Sales. It allowed me to develop and showcase my professional skills to the point that I was requested to train a replacement and on-board into a full time Inside Sales position.

Worked at a fast pace while maintaining the quality and accuracy of all orders for both internal and external customers.
Utilized my previous customer service experiences to develop symbiotic and cooperative relationships across the company, to increase productivity and awareness of internal customers needs.
Became a member of the newly founded Safety Committee to insure all practices were safe and effective, as well as to disseminate new policies and procedures to the workforce effectively.

Detailed Description

I was one of a small handful of former employees of A&A Mfg that were actually called and requested to come back after the downsizing of 2009.

Quickly absorbed many new skills and was utilized in several departments and processes.
Developed a strong sense of urgency and quality that was utilized in training new employees.
Became a contributing member of the Safety Board to help insure the work place and practices were both safe and effective.

Detailed Description

Unfortunately in '09 the company was forced into drastic downsizing due to a diminished economy and I was included in this.

Managed customer transactions and insured customer satisfaction through product knowledge and rapport.
Created bonds with customers and colleagues to make the environment more inviting and productive.

Detailed Description

Reinforced my desire to work directly with customers, but also sparked the flame of ambition, as I greatly desired development professionally.

Detailed Description

Jason Schoemann