I'm an ambitious person who hopes to achieve much with his life. Working cooperatively with and for people has sustained a sense of fun and curiosity throughout my career. Bringing a sense of levity and humor to the workplace, or anyplace, is certainly an opportunity I'll take. That said, I maintain a strong focus on the goals and challenges at hand.
Provide a daily "life line" of communication for customers, Regional Sales Managers and the main company in Germany.
Organize and report critical metrics in various Excel formats to management, accounting, Regional Sales Managers, as well as the Inside Sales department.
Constant communication with customers via phone and email to collect vital information, share quotations, keep projects moving along, explain potential issues and often provide guidance in the early states of quoting.
Coordinate with Regional Sales Managers on larger projects (collecting and sharing vital information, maintaining legible and helpful records as the projects progress, striving for unity and cooperation between various departments as projects progress).
Work with other Inside Sales members to work through especially unusual requests or projects and keep each other up to date on product and customer information.
Provide quotations to customers in a timely fashion through various means: basic pricing of standard parts, reviewing previous orders or working cooperatively with the engineering groups in Wisconsin and Germany for custom solutions.
Enter and monitor the progress of customer orders as they make their way through the departments involved. This often includes keeping the customer aware of lead-times, any changes or if anything additional is required from the customer to proceed with an order.
Works diligently to attain an exceptional knowledge of as many product/ service types and capabilities as possible, and to stay current with all new product development.
Quickly became one of the top producers for completing quotes within the Sales department.
Became the first Inside Sales Rep to quote out of our new CRM system and was utilized to test and help train others in the Sales department on the CRM.
Demonstrated a clear ability to learn quickly, which allowed me to willingly take on new tasks and responsibilities.
Worked directly with management to help address any gaps in processes.
Was utilized by senior management to single-handedly run a " Call Out" program designed to generate orders through direct communication with previous customers.
Created and maintained thorough records of quotes, sales contacts and prospects in two CRM systems.
Collaborated with management and IT to create reporting tools to make pertinent information quick and easy to access.
Developed the phone presence and email etiquette skills necessary to excel.
Communicated with a high volume of internal and external customers effectively, to insure accurate information was being transmitted to the correct parties.
Worked at a fast pace while maintaining the quality and accuracy of all orders for both internal and external customers.
Utilized my previous customer service experiences to develop symbiotic and cooperative relationships across the company, to increase productivity and awareness of internal customers needs.
Became a member of the newly founded Safety Committee to insure all practices were safe and effective, as well as to disseminate new policies and procedures to the workforce effectively.
I'm a natural "bridge builder" and more importantly, maintainer. This trait has allowed me to create and expand my network and keep relationships cooperative and productive.
I've always been something of an autodidact. Being observant enough to pick things up quickly and continuously refine my understanding of the situations at hand.
A sense of urgency is threaded through my work ethic. In order to do a great job, a lot of work and preparation must be taken on and without hesitation.
Credibility has been the number one resource for my relationships. Credibility is the marriage of product knowledge and insuring your customer that you understand and value their needs.
You're only as smart as the questions you ask and so I ask many questions through reading on various subjects. Non-fiction is my home. Typically reading about: history, psychology, leadership, music and philosophy.
I started to learn how to cook mostly to impress my wife, then girlfriend. It worked! But I also got hooked and fell down the rabbit hole of pan sauces, knife skills and the search for the perfect sear.
I've always had an interest in great leaders, generals and their stratagems and philosophies. This has culminated to an interest in the 'battlefield' of the chess board.
I'm a self taught guitar player who cannot go one day without playing. Writing melodies, learning songs or just playing with another musician, is big time fun in my book.