Position: Manager International Recoveries UAE & Gulf Based Banks. Industry: Risk Management Work Experience: 12 Years
Strengths: Bank Negotiations & Relations. Excellent Communication and presentation Skills.
Ability to Work in a Team and Good Interpersonal Skills. Ability to work under pressure, Target oriented Achieved 100,000 AED – On Average.
Additional Skills: Knowledge of Microsoft Packages. MS Office, Outlook. Microsoft Windows (All Versions & Editions, Windows NT Intranet Expertise. Expertise in Skip Tracing Through Specialized & Exclusive IT Facility. Knowledge of Making Reports in Excel Through Pivot table, Chart, V-lookup System.
Date of Birth: 03 November 1982 Passport Validity: March 2020 Lahore. Pakistan
Bilkish Associates Pakistan (Pvt.) Ltd. Head Office
December 2010
to November 2015
Full-time
Karachi
Pakistan
Responsibilities • Correspondence With Risk Management Departments of The Banks • Maintenance and Evaluation of Work Reports Reflecting Daily Progress and Recovery Figures • Communication With Banks and Customers Regarding Bad Debt Cases And Resolving The Issues • Responsible for Follow-up on Bad Debt and collection cases of Almost all the International Products Through The Team Of 30 Sub-Ordinates • Contact To Customers And References At Their Premises To Discuss Any Possible Solution To Assist Them In Future Repayments • Devising & Offering Arrangement Options To Financially Distressed Customers For Easy Repayment • Follow-Up With All Contactable Customers On Daily Basis • Suggesting Innovative Ideas / Processes / Strategies To Team Members • Ensures Customer Needs Are Met, Complaints Are Resolved, And Service Is Quick And Efficient • Assist Other Center’s With Their Work, Assigns Tasks And Monitors Their Performance And Follow-Up With Them On Daily Basis • Successful In Bringing Down Delinquency Rate Well Within Target, Month On Month • Trace And Create More Contactibilty • Skip Tracing Through Specialized And Exclusive IT Facilities • Check The Revert All The E-Mails Receive From The Banks, Centers And Customers Before Closing • Forwarding Banks And Customers Observations To Management, making and attend Appointments To Meet New And Existing Customers. • Meeting Team Recovery Targets. • Maintaining The Weekly And Daily Records Of The Recovery • Training of New Team members In Order To Enhance The Team Performances. • Coordinating With The Client For The Settlement Agreement • Documentation Control Of Cases & Record / Archival Maintenance
Some of Key clients I worked for; MASHREQ BANK DUBAI FIRST GULF BANK THE SAUDI BRITISH BANK NATIONAL BANK OF KUWAIT COMMERCIAL BANK OF QATAR
